VERIZON WIRELESS BELIEVES BUSINESS CUSTOMERS DON'T MATTER!!!
worddoer
Newbie
My wife and I both have side businesses in addition to our primary jobs.  Our tax person said if we setup a business account under the business name, we can write off a portion of our cell bill.  We have been Verizon Prepaid customers for years and years, so I looked at a Verizon Business account.  While on the website, a chat window popped up and I talked with a sales rep.  That sales rep was helpful at the time and emailed to me a list of what we needed to start the business account.  I filled out his forms and sent copies of all the documents he requested and he replied that everything was setup and ready to go.  All I had to do was call in the finish the move from PrePaid to Business.
 
This is where things went off the rails.  When I called in, no one could find anything the sales rep did and I had to start the process all over again from scratch.  In addition to that, I was told I can't just move from PrePaid to Business.  I had to first move from PrePaid to a Consumer PostPaid account.  Only then could I move to a business account.  That who process involved being transferred to 8-10 different people and 2 hours on the phone.  As far as I know, I think that might have happened.  However, no where along the way did anyone confirm what plan, coverages or costs were.  Supposedly it wasn't supposed to matter because we were going to be immediately moved out of Consumer PostPaid to Business PostPaid.
 
Once that was done, we were sent to the Business department where I was again transferred to 4-6 different people and had to fill out and re email all the forms over again.  Once we were approved, the "system" had issues and I ended up spending another 2 1/2 hours on the phone with the business department and missing an important business meeting because of this.  At the end of the phone call I was told there was something wrong with my account and they were not sure what it was.  I was told I would be called back in 1 hours.  2 1/2 hours later someone called and said they were working on finalizing my account.  However, when they tried, they said they got an error that we needed to wait 24 hours.  I was told I would be called them.
 
The next day the 24 hours went by with no call.  The closest corporate store is a 1 hours drive from us.  So we packed up our boys and drove up to the corporate store where I waited....another 1 1/2 hours.  Once I got to someone, she told me "we only help business clients from 9a-5p Mon-Fri.  You will have to come back later".  Not only did I waste 3 1/2 hours with drive time, but $30 in gas to find out this store won't help me.
 
So here i am, with no idea of what plans, coverages, fees and costs I have.  After wasting 8 hours of my life that I won't get back again, and my $30 in gas, Verizon doesn't seem to care in the slightest about this potential business client.  The website says I no longer have an account with Verizon, but for the moment, our phones seem to be working.
 
WORST. CUSTOMER. SERVICE. EVER!!!!!
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Re: VERIZON WIRELESS BELIEVES BUSINESS CUSTOMERS DON'T MATTER!!!
vzw_customer_support
Customer Service Rep

worddoer, we're terribly sorry to learn of your experience, and all the time that you've had to spend trying to get your account sorted out. We always want to make it easy to do business with us, and we want nothing more than to help turn this around. While we are only able to access postpaid accounts through this platform, we do want to make sure that you receive the assistance you need, and that we're at least able to point you in the right direction for help. We'll be sending a private note, for further review and assistance. 

 

~Izzy

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