I was told by a Verizon agent that I could only make contact with the Verizon Correspondence team via US Mail. I sent a letter well over 30 days ago and have still not received a call back or message, etc. I was told that the Correspondence team responds within a few business days!
Verizon is improperly charging me for my phone. I was wrongfully deceived by the Verizon Agent. I was led to believe that until my old smartphone is returned, there would still be a monthly fee, but as I fully planned to return and trade in my smartphone, there would not be any increase in my monthly fees for a new smartphone device upgrade. No one but the Verizon Correspondence team is able to help.
@nsgnd89 wrote: No one but the Verizon Correspondence team is able to help.
It's distressing to hear you've not gotten any help with the situation. Naturally I'd like to turn that around, and give you some assistance. As part of that, I've sent a private message so I can get a few more details and start working with you.
-John
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