Verizon Customer Service is Lacking...
Contributor - Level 2

How can I send a private message?? I'm not getting support from Verizon like I should. I get different answers all the time. The Agents go against what the ads say. I don't like getting the runaround. How can Verizon go against their ads? I sent a copy of the ad, they still disagree. I can't get past anyone to give me a higher up to assist.

Tags (2)
Re: Verizon Customer Service is Lacking...
Customer Service Rep

Thanks for letting us know. We do want to help! If you're having trouble sending a Private Note, you can also reach out to us on Facebook or Twitter. Just search for Verizon on either platform, and send us either a DM or PM! We're here for you!