Verizon LTE website not connecting
Autotrend
Newbie

I am having a major issue.   I cannot get anyone to help me so I am writing on here.   I have a website that I run and I cannot check any emails or the website itself on Verizon LTE network in the Los Angeles area.  The San Fernando Valley to be exact.    I have had people use there Verizon cell phones and they to are unable to connect using Verizon LTE.  Other cities it's working fine   On All other major cell carriers the website and emails work and it also works with  wifi and direct cable modem connection because we are not using the Verizon LTE anymore.    

I have ran a trace route using my cellphone and it gets hung up.   Verizon needs to find out why traffic being passed through their router 69.83.180.116 is not being forwarded to the next hop when attempting to access my website. They may have a router misconfigured to drop your traffic.  My website name is www.autotrend.com

Please someone fix this

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1 Solution
vzw_customer_support
Customer Service Rep

I understand your concerns, @Autotrend.  Has a network ticket been filed on your behalf for this issue?  If not, please let me know so that I can further assist.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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12 Replies
vzw_customer_support
Customer Service Rep

Hello Autotrend! Let's get down to the bottom of this for you! I wanted to first clarify are these concerns pertaining to your Verizon Wireless or Verizon landline/Fios service? What zip code are you located in? If this is for Verizon Fios services, I would recommend reaching out to them directly at http://spr.ly/6580BDAYG Thanks!


KristieQ_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Autotrend
Newbie

It is happening from many zip codes in my area!

The one that I am at now is 91304.  It does not work on Verizon Wireless LTE network.   

I can give you the IP address of my phone and the IP address of my website if you run a trace route from my phone or any Verizon wireless phone in my area it won't connect.

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vzw_customer_support
Customer Service Rep

Wondeful information Autotrend! For now, we won't take the IP addresses as of yet but let's continue on. How long has this been happening? Does it ever show 4G on your device? Is this happening everywhere? Do you currently have a case on your device?

TakendraW_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Autotrend
Newbie

I was able to access my website on Thursday July 16, 2015 and check my emails on Verizon LTE. Since then nothing.

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Autotrend
Newbie

Here is some pictures. As you can see the first picture won't connect using Verizon LTE. To show you it connects using wifi I included a picture.

The first one is a screen shot of Verizon LTE not working look at the top left corner shows Verizon LTE

Now look at this seen shot. Look at the top left corner it show Verizon but using wifi.

A message from the Verizon Wireless Community

Verizon LTE website not connecting

created by Verizon Wireless Customer Support in Verizon Wireless Services - View the full discussion

Wondeful information Autotrend! For now, we won't take the IP addresses as of yet but let's continue on. How long has this been happening? Does it ever show 4G on your device? Is this happening everywhere? Do you currently have a case on your device?

TakendraW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Autotrend
Newbie

It is only happening in the area I live in. The San Fernando valley. One zip code is 91304 for sure doesn't work for your reference . It works on every other Cell phone carriers Phone. T mobile - Sprint and AT&T has no issues connecting on thee 4g network.

I don't understand why know one is understanding the situation. It is not just happening on my phone. It is happening on every Verizon phone in my area showing 4g or LTE. I ran a trace route from my phone and the website is getting hung up

Here is the results when I ran a trace route thru Verizon LTE as you can see it is getting hung up on line #2. You need to check that IP address out and find out why we are being hung up.

traceroute to autotrend.com (216.188.129.12) , 5 relative hops max, 52 byte packets

1 225.sub-66-174-210.myvzw.com (66.174.210.225) 48.681 ms 243.815 ms 245.885 ms

2 116.sub-69-83-180.myvzw.com (69.83.180.116) 51.474 ms * *

3 * * *

4 * * *

5 * * *

6 * * *

7 * * *

When using my cell phone on time warner wifi it connects:

traceroute to autotrend.com (216.188.129.12) , 5 relative hops max, 52 byte packets

1 192.168.0.1 (192.168.0.1) 5.784 ms 30.859 ms 32.055 ms

2 cpe-198-72-224-1.socal.res.rr.com (198.72.224.1) 17.710 ms 141.606 ms 143.427 ms

3 tge0-9-0-16.lsadcafk02h.socal.rr.com (76.167.31.9) 19.481 ms 99.257 ms 100.967 ms

4 agg20.chswcadq02r.socal.rr.com (72.129.27.34) 12.113 ms 125.733 ms 127.234 ms

5 agg24.tustcaft01r.socal.rr.com (72.129.25.2) 22.584 ms 215.195 ms 216.643 ms

6 bu-ether16.tustca4200w-bcr00.tbone.rr.com (66.109.6.64) 18.627 ms 67.854 ms 69.378 ms

7 bu-ether14.lsancarc0yw-bcr00.tbone.rr.com (66.109.6.4) 16.507 ms 134.819 ms 136.401 ms

8 0.ae1.pr0.lax00.tbone.rr.com (107.14.19.118) 14.879 ms 2366.559 ms 2371.360 ms

9 66.109.9.122 (66.109.9.122) 20.273 ms 48.324 ms 50.492 ms

10 ae-0-11.bar1.tampa1.level3.net (4.69.137.109) 78.310 ms 153.629 ms 155.274 ms

11 hostasaurus.bar1.tampa1.level3.net (4.53.172.30) 83.083 ms 146.964 ms 148.602 ms

12 rtr-tpa-l3-int4-tengig-1_4.net.hostasaurus.com (204.10.64.38) 86.805 ms 315.477 ms 317.150 ms

13 autotrend.com (216.188.129.12) 78.846 ms 237.476 ms 239.142 ms

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vzw_customer_support
Customer Service Rep

I appreciate the additional information provided Autotrend. I have tested the website on a 4G device here and it worked successfully without any errors. What make and model phone are you using? Is this the only website in you are experiencing difficulties with accessing from your handset?


Thank You,
MichelleS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Autotrend
Newbie

Where did you test it from? What location? I know it works in other areas! had friends of mine test it Texas, Las Vegas and San Diego. The issue is in the San Fernando Valley area in California it's not making it to the domain name. I am using an Apple iPhone 6 plus with most updated software. I have also tried it on an IPhone 5, iPhone 6 and a Samsung Galaxy S5

The issue is not the phone. The issue is it's clearly not making it to my websites domain name. I should this on a trace route.

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PDB3
Enthusiast - Level 1

Having the same issues with ns1.dvrlists.com.

cannot access when on the Verizon lte network. Works fine if I’m on WiFi .

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vzw_customer_support
Customer Service Rep

I understand your concerns, @Autotrend.  Has a network ticket been filed on your behalf for this issue?  If not, please let me know so that I can further assist.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Autotrend
Newbie

Hi

It is happening from many zip codes in my area!

The one that I am at now is 91304. It does not work on Verizon Wireless LTE network.

I can give you the IP address of my phone and the IP address of my website if you run a trace route from my phone or any Verizon wireless phone in my area it won't connect.

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vzw_customer_support
Customer Service Rep

Autotrend, this would have me concerned as well if your page was not accessible. Definitely want to make sure you are able to reach it when needed. One thing that may help is to check to see if your site is IPv6 compatible. I have encountered a similar situation once before, and this was something that I noticed.


What devices are you using to connect to the internet? (Make/Model)


NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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