Verizon Network Extender

[dnik128]

I have been seeing on my cell phone the past few months Verizon Network Extender.  When my phone automatically connects, it has been in very specific spots in my home (towards the back on the house and closest to a neighbors house). I have even asked my neighbor, as well as two doors down, if they have a Verizon Network Extender in their home.  They do not and we don't even have Verizon residential in our area.

When my phone connects to this Verizon Network Extender, no one can hear me, my connection is choppy and distorted.

I have lived in my home 15yrs and I have NEVER had a connection/networking issue.

Can anyone help? I even upgraded to a brand new phone and 5G plan and still have the same issues I had with my 4G phone/plan.

[jav6 · Accepted solution]

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@dnik128 wrote:

I have been seeing on my cell phone the past few months Verizon Network Extender.  When my phone automatically connects, it has been in very specific spots in my home (towards the back on the house and closest to a neighbors house). I have even asked my neighbor, as well as two doors down, if they have a Verizon Network Extender in their home.  They do not and we don't even have Verizon residential in our area.

When my phone connects to this Verizon Network Extender, no one can hear me, my connection is choppy and distorted.

I have lived in my home 15yrs and I have NEVER had a connection/networking issue.

Can anyone help? I even upgraded to a brand new phone and 5G plan and still have the same issues I had with my 4G phone/plan.

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If you dial #48 when connected to the extender, you should get a readback of '4G LTE Extender w/ID' and a number.  That number might help technical support identify the extender you are connecting to.

[dnik128]

Thank you.  I will try that and pray it works.

[vzw_customer_support]

We know how important it is to know what is going on with your phone connection, and we are here to help. The network extender is part of our wireless equipment when you need a better connection in your home. Have you ever received any equipment like this? You can review more about it here: https://www.verizon.com/support/4g-lte-network-extender-faqs/

*Crystal