Verizon Rep promises $200 Gift Card with Trade In - We get $0.

[Skeeterskier]

Verizon representative at my neighborhood store told me I'd would receive a $200 Visa Gift card for trading in my wife's iPhone 4 as an incentive to become a new customer. I had the phone in the store, and he saw it was in great condition. He helped me fill out everything, and said the only thing needed was to wait for the box so I could send it in.

We sent in the phone, and the reply via email a week or so later said "You will not receive your Verizon Wireless gift card because the device value is $0."

So am I to just accept that we'll receive nothing, instead of the promised $200 to switch (which I WOULD NOT have done that day had he not made me the offer.)

All this was done IN THE STORE and handled by a Verizon employee, and I refuse to accept any fault for not reading the fine print. All calls and chats to rectify the problem leads to dead ends. The rep at the store promised to call back TWICE, only to leave the store before the call back is made. Nobody is willing to help, and I feel we were coerced into this agreement without Verizon adhering to their promise.

I guess my question is two-fold;

1. Where else can I turn to get the promised cash incentive to become a Verizon customer?
2. Is it possible to get out of my agreement since they haven't held true to their promise?

[sprmankalel]

What was the address of the store?

Also in your customer agreement linked here- Customer Agreement | Verizon Wireless

You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement. This agreement isn't for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this Agreement, this Agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this Agreement, without regard to the conflicts of laws and rules of that state.