Verizon Smart Family app not working

I have two children with Verizon accounts using iPhone 11 64GB CDMA.

Both phones have the client app installed but on one phone it says not active(pair the phone ...) on the other phone the app is installed correctly but an hour later I start getting notifications that the filters have been removed and the app is not functioning. I know the apps are on the phones but they either won't work or stop working shortly after installation.

Is there a network issue preventing these phones from hosting the Smart Family app? The phones are in South Eastern Idaho and primarily in Pocatello, ID or Blackfoot, ID


Tags (1)
Re: Verizon Smart Family app not working
Customer Service Rep

Hello. Thank you for bringing this to our attention. We will assist you with your Smart Family set up. Please reply here so we can send you a Private Note to get started.