In January I switched two lines over using the Verizon Switch program. The store at the time said I should receive text messages on each of the new lines within 30 days on getting my switching fees and phone payoff fees back. After 30 days I went in and inquired upon it. I was told that the information was completely incorrect (that employee had gotten fired for giving out misinformation) and they gave me a paper on how to go forward. This was on Friday March 11. I came home did the turn in process online and used the email receipts from that to process the switch site requirements. Notice when you go there it asked for your contact information including your phone number. I have four lines on my account so I put MY contact information in here. On Monday I get an email for each of my phones saying the final bills are invalid. After being on hold in the chat box for about 30 minutes then talk with them, come to find out the phone number you are supposed to put is the switched line.....not contact number. I was able to correct both of those things and today I get a email for each of my numbers again, only this time both claims are denied because I did not turn my phones in within 45 days. I just got off the phone and asked where in the FAQs, Terms and conditions, or the paper I got from my local verizon with their corporate header on it states that? He only told me they are verbally supposed to tell me that part? It is clearly stated that you are to make your claim by the 60 day mark which I did, but nowhere does it say that I needed the phones in by the 45 day mark. Has anyone been through this mess? I am ready to jump ship to ATT as the signal is better here, they are cheaper and they have the same promotion only everything is clearly spelled out for each step. At this point I wouldn't lose any money.
Does not say switching number does it? Only says Verizon number so I put in my verizon contact number which is not the same as the number I was processing this for..........
Did not turn in old phone within 45 days? Where is this ever explained?
Certainly not this paper from Verizon....only mentions the 60 days which I met.....
