Verizon Trade-in Devaluation
daeyongp
Newbie

I went to a Verizon store on March 11, 2023 and was told by the employee there that I'd be able to get $1000 credit to buy a new Samsung S23 Ultra if I trade in my old Samsung S20 Ultra. I sent my old phone via the box that they gave me which according to UPS tracking arrived on March 15, 2023. Yesterday, I received an email from Verizon stating that they were only going to give me $175 for trade-in credit because they received a different phone. This is ridiculous as I submitted my old phone that was checked by the Verizon store employee. I would not have traded in my old device for mere $175 as it was working perfectly fine. I called Verizon customer representative who told that it was going to be fine and that the techs there probably made a mistake. However, I just received an email now stating that I have been completely disqualified. My next month bill shot up almost $100 more than usual, and Verizon is ripping me off. They lied to me. If this does not get fixed, I am going to fight via FCC.

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Re: Verizon Trade-in Devaluation
vzw_customer_support
Customer Service Rep

Hello, daeyongp. Thank you for reaching out to us regarding your Trade In. Thank you for bringing this to our attention. We do want to make sure we have your promotion applied towards your account. We have sent a Private Note so that we can help you further. Thank you.

*Valeria

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Re: Verizon Trade-in Devaluation
daeyongp
Newbie

After a restless night, multiple phone calls, and many hours waiting, the case has been resolved. Verizon made a critical error and incorrectly registered a wrong phone instead of the phone I traded in. The customer representative helped me correct this problem, and I am good now. Keeping my UPS tracking number was critical in clearing this issue.

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Re: Verizon Trade-in Devaluation
vzw_customer_support
Customer Service Rep

 

Thank you for contacting Verizon and letting us know that your concerns
 I will be glad to assist you with any concern you may have.
Please, feel free to send us a private message for more assistance.
Remember, that our business hours are available 24/7 ! 

>Jose

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