Verizon Visa Rewards not crossing over to Verizon Up for use

[Sel3de]

• As of today, I show 209.72 worth of Verizon dollars to use. When I click on redeem rewards it takes me to Verizon and displays $0 to use. It’s not syncing. I called both Verizon and Synchrony in Jan. Of 2023 and Nov. of 2023. Spent numerous hours on the phone getting the run around. “Tickets” were created to resolve my issue with a promise that someone would follow up with me. No follow up and no resolution. After 12 months unused Verizon dollars go away. I’m going to lose this reward because of Verizon and Synchrony’s inability to resolve the issue. It’s very frustrating. No one can fix it and no one can make it right. 

[vzw_customer_support]

Hello, Sel3de, I'm sorry to hear you're running into an issue with your Verizon Dollars. I understand you have been able to reach out for support about this issue previously. Synchrony does have a tracker form that they will be able to submit to help link your Verizon Dollars. It will then take approximately 2-3 billing cycles to resolve. Were you able to fill out a ticket with Synchrony? If so, when was the ticket submitted?

-Lauren

[Sel3de]

Hi! Thank you for replying. I was able to complete the tracker form with Synchrony. It was completed in January 2023.  It’s been 10 billing cycles later and my Verizon dollars are still not crossing over. I called again in October and they entered a ticket request. I’ve heard nothing back from them and the issue is still unresolved.

[Sel3de]

Hi Lauren,

I have completed that tracker form twice and this is still unresolved. My account should have notes and dates and ticket numbers. Its going on 2 years unresolved. I believe the first time I completed the form was Jan of 2023 and the second time was Dec. of 23. 

[minch76]

I have the same problem and have had for years and no one can fix it. What is Verizon gonna do about it 

[vzw_customer_support]

Hello, minch76, sorry to hear you've been running into an issue with you rewards. Have you been able to contact Synchrony to assist with tracking your reward dollars?

-Lauren

[vzw_customer_support]

We just wanted to check-in with you to see if you still needed help with this issue.  We’re standing by to assist, so please let us know.

-Deb

[Sel3de]

I still need help. My number is (863) 899-6581 

[Karlyle1]

I have this exact same issue for over a year… infuriating incompetence 

[vzw_customer_support]

Hey there, Karlyle1, we know it's important for you to be able to use your rewards. I'm sorry to hear this has been an ongoing issue for you. Have you been able to reach out to Synchrony to get the process started to link your Verizon Dollars?

-Lauren

[Sel3de]

This is still unresolved and so very very frustrating. Can someone please resolve this issue. I now have 239.05 reward dollars. I am so close to cancelling this card and verizon all together. 

[vzw_customer_support]

Sel3de, the last thing we want is for you to continue having any issues with your Verizon Visa rewards. Let's figure out what the issue is with your Device Dollars and make sure we can apply them to your account. Please be on the lookout for a Private Message so we can help you.

~Jesse

[Sel3de]

I am on the phone with Synchrony right now. Synchrony has informed me that Verizon rewards are owned by Verizon. They are assisting customers with completing the tracker as a courtesy. I have completed the tracker 3 times on August 3, 2023, November 7, 2023, and December 14, 2023. The tracker form on August 3 and December 14th show "for Verizon Review" status. Nothing shows for the November 7th tracker. Sychrony has informed me this is a Verizon issue to fix. Can Verizon fix this or not? 

[Bhummel]

Any luck with this? I have the same issue for nearly a year. Lots of back and forth. Both sides telling me that the other is responsible for fixing it…

[vzw_customer_support]

Hi Bhummel. We would like to know what type of issues you have experienced with the Verizon Visa Rewards. Verizon Visa® Card FAQs – earn Verizon Dollars is available to answer most questions: https://www.verizon.com/support/verizon-visa-card-faqs/

Feel free to reach out if you should need further assistance. 

-Deb

[Bhummel]

The issue is that Verizon doesn’t recognize that I have the credit card and rewards. Synchrony sees it but Verizon can’t seem to link the two. Verizon keeps telling me to wait one more billing cycle and it’ll be fixed. It’s been many billing cycles with no fix. 

[vzw_customer_support]

Thank you for following back up. This is something that has to be linked through Synchrony. I wish there was something more we could do for you here. 

-Melissa

[Krissjj73]

I think Synchrony Bank is about to go bankrupt and can’t afford to honor their Verizon Dollar commitments.