Verizon Visa Rewards not crossing over to Verizon Up for use
Sel3de
Newbie
  • As of today, I show 209.72 worth of Verizon dollars to use. When I click on redeem rewards it takes me to Verizon and displays $0 to use. It’s not syncing. I called both Verizon and Synchrony in Jan. Of 2023 and Nov. of 2023. Spent numerous hours on the phone getting the run around. “Tickets” were created to resolve my issue with a promise that someone would follow up with me. No follow up and no resolution. After 12 months unused Verizon dollars go away. I’m going to lose this reward because of Verizon and Synchrony’s inability to resolve the issue. It’s very frustrating. No one can fix it and no one can make it right. 
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Re: Verizon Visa Rewards not crossing over to Verizon Up for use
vzw_customer_support
Customer Service Rep

Hello, Sel3de, I'm sorry to hear you're running into an issue with your Verizon Dollars. I understand you have been able to reach out for support about this issue previously. Synchrony does have a tracker form that they will be able to submit to help link your Verizon Dollars. It will then take approximately 2-3 billing cycles to resolve. Were you able to fill out a ticket with Synchrony? If so, when was the ticket submitted?

-Lauren

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Re: Verizon Visa Rewards not crossing over to Verizon Up for use
vzw_customer_support
Customer Service Rep

We just wanted to check-in with you to see if you still needed help with this issue.  We’re standing by to assist, so please let us know.

-Deb

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Re: Verizon Visa Rewards not crossing over to Verizon Up for use
Sel3de
Newbie

Hi! Thank you for replying. I was able to complete the tracker form with Synchrony. It was completed in January 2023.  It’s been 10 billing cycles later and my Verizon dollars are still not crossing over. I called again in October and they entered a ticket request. I’ve heard nothing back from them and the issue is still unresolved.

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Re: Verizon Visa Rewards not crossing over to Verizon Up for use
Sel3de
Newbie

I still need help. My number is (863) 899-6581 

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Re: Verizon Visa Rewards not crossing over to Verizon Up for use
Karlyle1
Newbie

I have this exact same issue for over a year… infuriating incompetence 

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Re: Verizon Visa Rewards not crossing over to Verizon Up for use
vzw_customer_support
Customer Service Rep

Hey there, Karlyle1, we know it's important for you to be able to use your rewards. I'm sorry to hear this has been an ongoing issue for you. Have you been able to reach out to Synchrony to get the process started to link your Verizon Dollars?

-Lauren

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