Verizon Warehouse Lost My Defective Return Device
Enthusiast - Level 1

I recently returned a defective device in November 2020, but was still charged for it Jan. 10, 2021. After over 23 different calls and chats with various verizon associates (Mark, Cindy, Jerry, etc.) daily I have not been given a resolution. I have been told it was resolved and removed from bill on Nov. 12, 2020. Then it was withdrawn from my bank account anyways. Then I was informed it was received, but not scanned in at a warehouse 3 times between Jan. 13, 2021 and Jan. 20, 2021. I was told until an 'investigation' was complete I could not be issued a refund. Mark put in an escalation on Jan 14. Then this afternoon at 1:10p.m.  Jerry told me my refund of 899.99$ was approved and had already been issued. It was not. Now at 2:30 p.m. I am told to wait 7-11 days for another investigation and 3-5 more after that for another refund. I cannot get any written correspondence about this matter. I have accumulated 200$ in NSF fees from my Bank because of this issue. I can't even get gas in my car or get groceries right now with three kids at home.

Re: Verizon Warehouse Lost My Defective Return Device
Specialist - Level 2

Few others have had this issue not sure if they got resolved or not just my opinion but seems they use delay tactics to cover up that they aren't doing as claimed

Re: Verizon Warehouse Lost My Defective Return Device
Customer Service Rep

Sorry to hear you have been having trouble with this. I want to make sure this is handled. Has the refund processed yet?