Verizon Wireless Prepaid National Outage

[VTrouble]

During this outage will calls be going to voicemail?  Or will the be totally lost?  What are the callers hearing when they call us during this outage?

Verizon sure could have sent out a notification to all users!!!!

[pookstar1969]

They said it could take up to two more hours....nice, huh?  And no announcement.....

[ljspa]

all i get now when i dial is dead air before i was getting a busy signal from my phone and its acting like i have made a call...grrr better fix it soon t

[619biged]

Garuantee their will be no credits, I am a new customer and already thinking of switching carriers...Good job Verizon!

[ljspa]

that isnt about today that was an article from July

[svigil]

I just received this from customer support via chat...

I'm so very sorry to hear that your prepaid device is not working! This morning, we performed a two hour system wide maintenance update for all prepaid customers. The system started at 7am Central Time and ended at 9am. In order to get your phone back working to optimal conditions, you will need to dial *228 and then choose option 1 to get your phone updated to the new services! If your phone does not work automatically, that's nothing to worry about. Sometimes it can take up to an hour for the new system to register on the device, so a little wait is normal. I'm very sorry for any inconveniences that this may cause, and we do appreciate you being part of our Verizon Wireless family!

[natwell1]

Did that just now, phone still not working 😕

[pookstar1969]

Nope....still not working

[MLHartman82]

DON'T YOU THINK YOU COULD POSSIBLY SEND A TEXT TO EVERY SINGLE PREPAID CUSTOMER AND LET THEM KNOW YOU ARE GOING TO DO THIS?! MY HUSBAND USES HIS PHONE FOR WORK! THAT IS JUST AWFUL TO DO TO SOMEONE! THEN, WE GET ON HERE AND THERE IS NO LIVE CHAT PROVIDED FOR WIRELESS CUSTOMERS! WHAT IS WRONG WITH YOUR ORGANIZATION? WE HAVE NEVER HAD A PROBLEM BEFORE AND WE HAVE HAD THESE FOR OVER 2 YEARS! NOW, MY PHONE IS TELLING ME THAT MY CODE IS INCORRECT AND I CAN'T EVEN GET INTO MY PHONE! HORRIBLE! I JUST DID WHAT YOU SAID AND HIS STILL SHUTS OFF AFTER 4 SECS OF DIALING A NUMBER! SOMEONE BETTER CREDIT OUR ACCOUNTS OR BBB WILL BE CONTACTED AS WELL AS SOME NEWS CHANNELS! IT'S JUST RUDE!

[dubbz16]

How can they send you a text to a phone that the network is currently down on? You act like they PLANNED to have the entire network turned off.

[BusyBinCali]

Other companies, such as credit card companies, warn you when there will be a system upgrade or maintenance.  It helps to have a heads up in case something goes wrong like today.

[MLHartman82]

I WOULD LIKE TO KNOW HOW SOMEONE GOT ON TO CHAT WITH SOMEONE ONLINE ABOUT WIRELESS SERVICE?!

[natwell1]

A verizon rep told me vit chat at 8:30 that it would be out for an hour. Now they've pulled the link to live chat so you can't get through to anyone. Still out in central texas.

[svigil]

I was 'sneaky' and said I wanted to chat about a new service. 

[MLHartman82]

ACTIVATION SUCCESSFUL FOR THE 2ND TIME WITH MY HUSBANDS PHONE...RESETTING....NOPE! JUST ENDS CALL AFTER 4 SECONDS STILL! HOW DID YOU GET SOMEONE ON LIVE CHAT!?

[Mad19]

I tried that to none thing at all.

[ljspa]

its 1208 est so 1 hour and 8 minutes into there it could take up to an hour whats there next excuse

[evb325]

just try that no luck

[ljspa]

just got mine back after 3 reactivations

[natwell1]

fourth try, no luck

[Anet950]

South Mississippi here...just got back on, actually my very pissed off husband finally got hold of me...

Sent from my iPad

[MLHartman82]

THAT IS FROM JULY BRO. BUT STILL....THAT WAS JUST 3 MONTHS AGO! WHY UPDATING AGAIN?