Verizon calls drop when calling a Skype number
stef_78
Newbie

I'm using Skype phone service for all my calls. Whenever anyone calls that number from a Verizon phone it rings in on Skype but the call drops as soon as the call is answered. I want to highlight that this never happens when someone calls who has Comcast, AT&T, Sprint, or T-Mobile phone service. I worked with Skype tech support to troubleshoot this issue - came up with nothing on Skype's side that would be causing this.
This makes me believe that the problem surely comes from Verizon.
Can this problem be fixed? Any suggestions out there?
Thanks

0 Likes
Re: Verizon calls drop when calling a Skype number
vzw_customer_support
Customer Service Rep

Hi, there. I'm sure this is frustrating, but not sure what's causing that issue. If you reach out to us on FB, Twitter, or Instagram, we'd be able to get into your account to see if there are any troubleshooting steps that can be taken to address it. We are available 24/7.

*Linda

0 Likes