I have lost almost all connection with verizon. Lived in same area 20 years and coverage has dropped to 1x, 1bar or none the last month (always had 3 bars or higher)
Refund for consistant reduction in coverage is needed
Could this be related to https://community.verizonwireless.com/t5/Verizon-Wireless-Services/Verizon-not-protecting-american-c... where a Mexican wireless company is now using the same frequencies as VZW? Sounds like it. I would think the company is scrambling to see how it can address it and help customers out. Appears the media is following it.
@jav6 wrote:Could this be related to https://community.verizonwireless.com/t5/Verizon-Wireless-Services/Verizon-not-protecting-american-c... where a Mexican wireless company is now using the same frequencies as VZW? Sounds like it. I would think the company is scrambling to see how it can address it and help customers out. Appears the media is following it.
The OP of this thread wrote the thread you linked in your post.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hello there, jav6! It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you tell us a little more? When did this issue start? What services are being impacted?
RachelM_VZW
@vzw_customer_support wrote:Hello there, jav6! It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you tell us a little more? When did this issue start? What services are being impacted?
RachelM_VZW
I'm not sure if jav6 is the one with the issue. It was @Ssnerdle who started this thread.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
just today I had my call dropped 4 times in 5 minutes. This has been going on for the last 2 months or so. Terrible coverage. what is Verizon doing to mitigate this problem. I am seriously considering switching the carriers, this is not acceptable
This is not the type of experience we want you to have with your service. Having reliable service is a must nowadays. To be on the same page, tell us more. Besides phone calls, what other service issues are you experiencing? Are you aware if there are other Verizon customers in the area having similar service issues?
VictorC_VZW
I think this is a known problem by now in San Diego area.
Weak reception and dropped calls. Basically we can not use our phones - it is random!
If this problem is not solved I will do two things: (1) Report this to BBB (2) Switch my carrier
What if you use a tool like Network Cell Info Lite to look at signal strength and where it is coming from? If the issue is related to the Mexican cell phone company use of the same band, I doubt if reporting to BBB will have much impact.
I am getting very bad reception at my house in area code 92115 last month or so... I will have to leave Verizon if it continues. Do you have any explanation? It was good before.
It is concerning to hear you are at a point where you are considering leaving the Verizon Wireless family, theLemish. Please look for our private note as we want to look into this for you.
-George
Cell signal can vary over time, and it sure sounds as if we need to look closely at your line, plan, device, and the network in your area. Please reply to this message, so we can set up account access and go from there.
-George
Similar issue with my s23+ the last few weeks I no longer see 4g or 5g at best 2 to 4 bars. Rebooting phone does not correct last update April 13
We want to make sure your service is working properly. Please tell us, when did this start? Does this happen during specific times of the day?
~Geo
A bit off topic, but my family uses Version as a WiFi provider. I use it for gaming purposes and the WiFi is really bad, I average 500 ms and above and on top of that the TV has many lagging issues and desynchronization of audio. I think it’s just the coverage version has over my area or maybe it extends to most of San Diego, I’m not sure. I think I might switch internet providers but I was wondering if you guys could help?
Hey there, nikoRIP3. We want to make sure that you receive the best available service in your area. Please tell us, is your service with Verizon Home Internet or Fios?
~Izzy
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