Verizon deleted my phone number w/o consent (current on bill and have a 5G phone)

[jtwags121]

Hi,

Verizon has deleted my number w/o my consent and assigned me a new phone number, also without my consent or notifying me.  I was told it was due to retiring CDMA to move to 5G, however my device has been an iPhone 13 Pro and Verizon support has told me numerous times I should not have been impacted by this and has admitted it was an error. They continue to tell me there is nothing they can do about it. 

I have had an unpleasant experience with Tier 2 support and have reached out to corporate before trying to figure out what to do from here. I have had this number for 19 years and have built my small business on it. This impacts my livelihood and the strong contacts I have worked hard to build over the years.  Hoping this can be resolved internally. This has taken multiple hours of my days to work on this issue just with Verizon, let alone the many hours it will take me to contact people to provide a new number, as well as damages from the loss that could occur in missing communications. Even if it can be recovered, this has taken away multiple working days for me of my time. 

I hope posting this brings awareness to a "rare" issue that others may also be impacted by and also a chance for Verizon to respond to the community. I have contacted the executive team through their general email form and I will call corporate tomorrow. 

[vzw_customer_support]

jtwags121, I have had my number since 2001, so I know how important it is to keep the same number over the years. Especially when the number is used for business and impacts your livelihood. 19 years is a long time. This is certainly not the experience that we want you to have. Our goal is to resolve the issue the first time that you contact us, so we apologize that this did not happen. We would like the opportunity to take another look at the situation and work toward a resolution. To confirm, did the number change just happen on the account one day without any request to make changes to the account? 

-David

[jtwags121]

Hi David,

That is correct. 

[vzw_customer_support]

Thank you for confirming that! I'll get some details to find the best way ahead for that. When checking your active lines of service in your My Verizon account, does only the new phone number show there? 

*Franklin