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Re: Verizon does not accept any form of payment
vzw_customer_support
Customer Service Rep
‎12-03-2022 07:09 AM

We are always ready to help! Please Private Message us. We are looking forward to hearing from you soon! *Jorge

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Re: Verizon does not accept any form of payment
vzw_customer_support
Customer Service Rep
‎12-03-2022 08:46 PM

MoePeyton, we know it's important that you are able to update the payment on your order. We are here to help! We will be sending a Private Note shortly to continue.

*Brianna

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Re: Verizon does not accept any form of payment
BenG1359
Newbie
‎02-10-2023 10:53 AM

this is kinda the same of what happened to me, I wanted to use my CashApp visa debit card to pay for my pre-order but it would not take that card for some reason so I had to use my Chime debit card, which is basically the same as the CashApp debit card, and it worked with that card. 

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Re: Verizon does not accept any form of payment
mdizon1
Newbie
‎09-01-2023 10:49 AM

Trying to purchase a watch for my daughter via Verizon website using Verizon Visa Card.  I have auto pay which has no issues, however, when I try to purchase the watch, the website says the card has been declined.  I pay the full balance on this card every month and I'm also trying to use the verizon dollars I have accumulated on the card for this purchase.  This is absolutely frustrating that I can't make purchases through verizon using verizon's card.  

 

mdizon1_0-1693590532994.png

 

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Re: Verizon does not accept any form of payment
vzw_customer_support
Customer Service Rep
‎09-03-2023 10:55 AM

mdizon1, we're sorry to hear that you're having problems with your payment. We want to make sure you're able to get your watch and we'll do everything we can to help you. We're going to send you a Private Note so we can gather more details.

~Jesse

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Re: Verizon does not accept any form of payment
themanuf
Newbie
‎10-03-2023 02:16 PM

Hi.  Were you ever able to get this sorted?  I am in the same boat with the Play+ shop denying all forms of payment.  Including the card which is setup as my autopay and hasn't had any issues in many years.  

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Re: Verizon does not accept any form of payment
vzw_customer_support
Customer Service Rep
‎10-05-2023 02:23 PM

themanuf, sorry you've been having some issues with trying to set a payment method for +Play. I've sent a Private Note to get some more details.

-John

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Re: Verizon does not accept any form of payment
vzw_customer_support
Customer Service Rep
‎10-06-2023 11:25 AM

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs.  We look forward to assisting you.  https://www.verizon.com/support/contact-us/#mobile

-Deb

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Re: Verizon does not accept any form of payment
MeliandJustin
Newbie
‎10-17-2023 07:01 PM

I am having the same issue. The representative said the o my way was to use our debit card to make the purchase. That is ridiculous to me. We have been Verizon customers for several years and have  never had this issue. In fact we made two purchases in the store the day we bought new phones. One was accepted and the other was declined. We are considering changing companies if we are not able to buy new phones. 

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Re: Verizon does not accept any form of payment
kh-gary
Moderator Emeritus
‎10-17-2023 07:23 PM

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!