Dear Verizon,
I've always been a fellow advocate of your products, and services. Whats not to love about getting cell phone coverage out in the country, and 3g almost anywhere? I do however work at another cell phone company, I just don't get coverage where I live with that particular company. Paying extras no problem while I'm in school, I need the internet to keep updated and email teachers. However, I do know what I'm talking about, and when I walk into a business and can already tell you I know more about your business and how things are ran, we have problems.As inadequate as the Rep was, its mind boggling how nothing is there fault, or were they willing to help me out.
I went into the the store and asked when my contract was up on my line so i could port out my fathers line, because I get a discount where I work there no reason not to use it for him. They said his line was already out of contract, and tried to get him into a new 2 year agreement. A little over three weeks go by and i get a 70$ early termination fee. This would of been no big deal if they would of told me I was still in contract, matter of fact I don't think I would of broken the contract. The real problem is when I confronted them about the situation that happen they acted as if it was all my fault, and i shouldn't of ported my number out, which has no effect on the account if your already out of contract. So its now 210$ to cancel my line with Verizon, which I will be doing regardless if they took off the charges or not. So 6 loyal years have now ended because of how minuscule there customer service has made me feel, and poor customer service is handled. When no one has answers to your problem and tell you to call 611, and then 611 tells you to go to the store; I'm out. Goodbye
Verizon doesnt care now matter how long youve been with them
-- kyle b <<Full name edited to comply with >>
Message was edited by: Verizon Moderator
Wait so who ported out? The contracts can be different per line, so they may haev looked at the wrong line when you asked about the contract. Either way this was a rep error of not telling you the correct information. Sucks because you have no way proving what they said.
If you're out of contract, there is no early termination fee. 70 dollar early termination fee means that you had 3-4 months left and a basic phone was on that line.
I know that, I ported out , because they told me it was done. So it doesn't matter about the contract anymore and become an issue with the Rep. Basically each store get "X" amount of dollars to spend on comps, new activations, mess ups ect. They basically didn't want to take the hit on the store is what it all comes down to. Then customer care says i have to go to the store, and in return the store told me to basically suck it up or call customer care . It has been the worst experience I have ever delt with personally , and i have never complained to get my bill lower or anything in the past 6 years so I'm gone.
ATT doesnt care how long you've been with them
cox doesnt care how long you've been with them
your eletricity company doesnt care
your gas station doesnt care
your grocery store doesnt care
your car insurance might care , a little.
Just because uncle tommy gives you a discount because he's been cutting your lawn for years doesn't mean a large company would. And why should they?
<< Message was edited by: Verizon Moderator to comply with the Verizon Community ToS >>
You are right. No one cares how long you've been with a company anymore. Loyalty is overrated. It's all about the dollar and how much more Verizon and other company can get out of you. That's fine cause everyone is free to leave and change companies as they see fit. It's your money.
Why should they care? Because eventually, if enough people leave, they will be a smaller company. Customer satisfaction is always a good thing to keeping your customers.
But they don't care, because cell phone carriers are constantly rotating customers anyway.
It's like what came first. Chicken or the egg. Because customers are constantly rotating, companies don't feel the need to keep their customers happy. Customers rotate because companies don't try harder to keep our business. Hmmmm...
quarter after quarter after quarter verizon is growing customers faster than their competition.. they might be doing something right
I cant even find a quarter where they had a net gain in the negative (new customers-people that left)
I have been using Verizon for 12 years and have always remained with them because they were reliable even for the higher price. All those years, not once did I think Verizon was ripping me off. But the new fees and things Verizon has been discontinuing, now I view them differently. I am sick of all the fees now and don't see any value in the service I receive. People have different tolerance level for absorbing fees but eventually, there will be a drop off. My 6 lines will be one of them at the end of next year. Unfortunately that is when my contract ends. Sigh...
Your 6 leaving gives room for the 8 lines coming. Who knows, they will probably get your 6 back in a year or 2 anyway.
Unless Verizon changes the shared data plan and waives activation fees, I won't be coming back. There is a point of no return and Verizon has hit it big time for me.
I couldn't agree more. At one point Comcast was the only game in town. They stopped caring. When Verizon came in, people moved to Verizon in droves. Now Comcast is begging people to come back and admitting they had become arrogant. Now the tables have turned. Verizon is nickle and dimeing and ignoring any complaints.
I am going back to AT&T for my wireless and Comcast for the TV, computer and land phone.
I know what you mean about verizon; they don't care about you. We have been with them for 10 years and this will be our last. I will find one that has no contract and and no RIP OFF DATA PLAN, we don't even use data and yet we both have to pay 30.00/60.00 a month for something we don't use. I have up until this round been very happy with them and recommended them, not anymore. When this contract is up we are moving on.
At the end of the day, they're ALL screwing us. I mean going prepaid is always good but prepaid ends up roaming on the big boys towers anyway, so you're paying them regardless.
Loyalty perks are gone forever.
You pay for data you don't use? well that dont make much sense on your part, nothing to do with Verizon.
No it doesn't matter how you have been with any wireless company. I learned that lesson when my Verizon Wireless account was sold to AT&T as part of the Alltel merger into Vetizon Wireless. Two years of first anger, then questions and finally resignation and willingness to "try" someone else out. As it turned AT&T was a failure in the network coverage and their billing issues were laughable.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
kyleb60,
I'm sorry to the negative experience with our customer service teams. I'd be happy to review the account with you to see what has happened. I assure you, Verizon Wireless does care. Please send me (AdamE_VZW) a direct message for further assistance. Thanks, kyleb60.
AdamE_VZW
Follow us on Twitter @VZWSupport
Sorry AdamE_VZW, but I too have had a really bad experience with Verizon in the past couple of months due to a screw up on the Reps end and I assure you that no, they do NOT care. I couldn't even get a Supervisor or Manager to take my phone call - I assume because they knew they were in the wrong. I have been a loyal customer for 12 years, but my loyalty has been strectched to it's limit in the past year. All the "perks" that made me choose Verizon 12 years ago have been done away with, even though the price for service and phones has skyrocketed. I have already priced plans with other companies and the one we are really considering will save us about $60 a month for our 4 lines. I'm just waiting on our contracts to end because I refuse to give Verizon any more of my money than necessary.
Just to prove my point ... several years ago in one of the local Verizon stores, I actually listened (in shock) to one of the Sales Associates tell a customer that was threatening to drop his Verizon service, that it really didn't matter if he dropped Verizon or not because there would always be someone to take his place. Not exactly the words I would use to express my appreciation.
I doubt it but I will try again. Last week I changed my shared plan to 700 minutes and stopped texting, as we never reach the limits of either one, but I hated loosing the family and friends, so today I go back to change back to original plan and now for texting is 10.00 for 1000, I didn't use the 250 why would I want to pay 10/20. I know you can't do anything but verizon has lost their minds. Unfortunely I still have over 400 days to go with you, and I have been with you for bout11 years and for what. I am on fixed income of 730 amonth and I can't afford a bigger/unwanted plan. I would be nice if you could get me out of contract no with no penalty, if you wanted to help.
Thanks,
Mary Ann
Have a Blessed Day!
Once you change from an addon that is no longer offered, you can not get it back. The change in the text addon options changed months ago
peanutold wrote:
... I am on fixed income of 730 amonth and I can't afford a bigger/unwanted plan. I would be nice if you could get me out of contract no with no penalty, if you wanted to help.
Unfortunately, you signed a contract agreeing to keep your line in service for 24 months.... and you still have time remaining on that contract, and there will be a penalty to pay if you want "out". If you can no longer afford it, you do have options to lower your monthly cost, though it may mean adjusting how you use your phone.
1) You said you are on a family share plan; tried to cut it at 700 but found the F&F and 1400 were a better (more expensive) fit. Can others on the family share chip in part of the cost for the shared minutes? Or manage your minutes and use only 700.
2) Same for texting; you can get unlimited texting for all lines for $30, or $10 for 1000 texts per line, or pay by the text. Have each one that wants texting pay for their portion.
3) Find someone who is willing to add you to their family plan and do an AOL for your account.
Start a new topic or ask questions in the open forum.
