Had a promiseto reduce my bill back in feb still waiting for verizon to act on its promise. Ive called many times had the promise confirmed, refrence numbers given told to wait 3 days or until x date and nothing ever happens only to have to call back and waste 2 hours trying to catch the next agent up on whats happened. This is absurd! Ive been with verizon for 7 years fix this verizon. I cant even complain properly because the techs dont update anything!
@Mariogarza wrote: Had a promiseto reduce my bill back in feb still waiting for verizon to act on its promise. Ive called many times had the promise confirmed, refrence numbers given told to wait 3 days or until x date and nothing ever happens only to have to call back and waste 2 hours trying to catch the next agent up on whats happened. This is absurd! Ive been with verizon for 7 years fix this verizon. I cant even complain properly because the techs dont update anything!
I know how frustrated I would get if I was having an ongoing, unresolved, billing concern myself. We definitely appreciate your 7-years of loyalty, and we definitely need to show that loyalty is reciprocated. Let's turn this experience around and help with your billing concern. In an effort to not have you repeat yourself again, we will need account access. Please be on the lookout for a private message from us so we can help.
-Joseph
+1000
The lackluster support responses are truly aggravating.
"BUT WHO CAN I REACH OUT TO THEN?" Oh maybe your local Verizon store.
OK, then they call the same internal numbers only to be given the same responses. The cycle continues!
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