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I talked to a Verizon sales rep in the store and he told me that I would get $200 for my iPhone 4 if I traded it in on a new iPhone 6. So, I went for it. I'm switching from AT & T to Verizon. I've already received my iPhone 6, made the switch to Verizon and was told that I would be receiving an envelope to send my iPhone 4 back. That was 2 weeks ago and I'm still waiting. After reading a lot of posts on here, it doesn't look good that I'm getting a $200 gift card for my phone or the envelope to send it in. It's in perfect condition, too. Any suggestions? Should I talk to corporate? I want what was promised. Thanks.
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I apologize for the delay in sending your return envelope, jswiatkoski. It takes about 10 business days to receive, so it is likely to arrive soon. We are working hard to ensure the promotion is fufilled to anyone who met the requirements of the offer!
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport
I apologize for the delay in sending your return envelope, jswiatkoski. It takes about 10 business days to receive, so it is likely to arrive soon. We are working hard to ensure the promotion is fufilled to anyone who met the requirements of the offer!
Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport
I received my new Iphone 9/29 and it's been almost a month and no return envelope. It's been well over the "10 business" days. Whats is the status??
I'm sorry you haven't received your envelope for your trade in device. We may need to check your account to investigate why it hasn/t been shipped. Have you spoken with a customer service rep at the store or by phone?
I have the same problem. Baited by the trade-in promotion, I ordered two iphone 6's online on 9-19-14 and signed a new contract, online. I have the new iphones and my credit card had been charged by Verizion. I haven't received my envelopes to ship back the two trade-ins. I've called no less than 20 times in the past week and sent multiple e-mails. None of the e-mails have been answered. When I call and speak to someone at 1-800-922-0204, they either trasfer me to a recording or tell me they have no record of me signing up for the trade-in program and I've missed the deadline! The only reason I upgraded was because of the trade-in program.
I either want my money back and my new contract canceled or I want the trade-in value as originally advertised.
If you call the Trade-In Department at 877-247-3846 you get a recording. You cannot talk to anyone! If you go to this website, it also doesn't help.https://www.trade-in.vzw.com/home.php5?c=en-us .
Please don't give me the run around or refer me to a recording. I need a real person to help.
KinquanaH_VZW
Follow us on Twitter @vzwsupport
No one from Verizon replied to my post yesterday!
Attention Verizion Staff: Before you give out the 1-877-247-3846 number again as a way for customers to get help, please dial it and listen to the recording! It is useless! Then go to the trade in website .https://www.trade-in.vzw.com/home.php5?c=en-us You will find that it is of no help either. Please don't keep giving us the runaround. How can we talk to a real person???
IT IS A SCAM. I too wanted to believe it wasn't and sent a perfectly good iphone 5. I can get no support on the topic and they sent me a $36 card. DO NOT TRADE IN YOUR PHONE TO THEM. I am filling out a complaint with the BBB.
LRBrown,
I am sad to hear that you are feeling that the trade in promo was a scam. I can assure you that it is not a scam in anyway. When you turned your iPhone in did you ensure that your Find My iPhone off as per the instructions? With this feature on, there is not anything that we (Verizon) can do to actually reset the phone. If you were not given a reason as to why you only received $36, you can certainly contact our Trade in center here: http://vz.to/WIxRQ2.
ErinW_VZW
Follow us on Twitter @VZWSupport
You can contact them there, but do you get any help? NO. That website doesn't even show my phone as received. They are LYING about my phone being broken plain and simple. I deserve some type of justice for this scam and being lied to. Pathetic support, my issue was escalated to a manager and they told me to give another 2 weeks to see what happens next. I am writing the President of my region tomorrow. I went into my local Verizon store and called the brown envelope cheap and the manager here threatened me with the police. This company used to look and operate like a 5 star provider and has managed to completely tarnish it's reputation with this program.
Yes, to answer you find my iphone was turned off. Everything in the instructions was followed and checked before sending it in.
LRBrown,
I can understand your concern. We want to make sure that you are getting the answers that you are looking for. If you are not able to get ahold of the trade in team on that link that was provided you can always call them directly by dailing 877-247-3846.
KevinR_VZW
Follow us on Twitter @VZWSupport
It's a SCAM. Do not do it. Traded in my iPhone 4s, with find my iPhone turned OFF. They sent me a rebate for my phone 6weeks LATER FOR 0.00$. So they kept my phone and no money!!! Please don't do it. I'm looking to switch carriers now...
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