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After being a Verizon Wireless Customer for 10+ years, i am having an issue that Verizon is dragging on. I had got a Phone for Christmas from Amazon at full price and had it activated on my family's existing package with a phone number i had always had. The account is grandfathered in on the unlimited package. Unknowingly Verizon took it upon them selves to change the account and put me on a 2 gig limit with a 2 year contract. If this is what i wanted, i would have just bought the phone from Verizon at a discount, but it was not what i wanted. I recently went on a few trips, and had been uploading more images than normal. So this is how i found out the contract was changed without me/my family knowing. We/my brother has been the one talking with a guy named Brian at Verizon trying to get the issue fixed. After a few weeks and it still not fixed, my brother (the one trying to get this resolved) talked to someone else to find out that Brian had not even attempted to get our issue resolved. The next rep my brother talked to put in a request to have it fixed and said we would get an email in 24 to 48 hours. that was over 2 weeks ago. Now we are being told we should have caught the issue. There was no need in checking the bills fine print that close since we had not made any changes to the account. We have also got a letter from an Amazon rep that verified they did not contact Verizon to change our contract an any way. (Is this normally how Verizon works? This is definitely a bad business practice.) What would be my next option to get this resolved?
Please help after months of trying and getting no where.
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Are you positive that nobody went to a VZW store or other and purchase a phone with a discount using your line's upgrade?
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I'm 100% sure. Out of the few months trying to get this resolved, there have been a few employes reviewing the account stating the the issue will be fixed, and this should not have happen. Everything has been verified from Verizon by checking the serial number from my phone on the phone number to make sure it was not bought from Verizon. That is when we got the letter from Amazon to show proof we bought it new and added it to the account.
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You bought through Amazon, but was it actually a full price phone, or did you have to be eligible to "upgrade" in order to purchase it? If I may ask, what phone did you buy and how much did it cost?
Amazon sells phones, both with and without contract. If you did buy one with no contract, full price, then yes, it should not have changed your unlimited data, though getting it back may not happen.
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The phone is a droid razor maxx HD. Bought for over $600.00 new. Verizon
has had this verified from an email from Amazon.
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CLADIRON wrote:
The phone is a droid razor maxx HD. Bought for over $600.00 new. Verizon
has had this verified from an email from Amazon.
In that case, then yes, your unlimited data *should* have remained intact. Good luck though, in getting it reinstated. Once the unlimited data is taken off it seems to be nearly impossible to get it back on, since the plan/coding no longer exists to add it back. You *may* be able to get and extra GB or two for the same $30 as compensation.
I (reluctantly) gave up unlimited over a year ago when I upgraded, but since I use 1 GB or less each month, the 2GB limit is immaterial, and I don't feel restricted at all. Of course, you may feel differently....
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Amazon
Your Account Amazon.com
Message From Customer Service
Hello ,
This is Tammy from Amazon and I wanted to thank you for an opportunity to help you today and it was a pleasure talking with you.
I would like to confirm that Motorola DROID RAZR MAXX HD 4G Android Phone (Verizon Wireless), IMEI ending in 03xxxxx, ordered on December 9, 2012, Order ID: 002-7739584-xxxxxxx, was purchased at full retail value of $649.99. Since this item was purchased without a service contract, we did not reach out to Verizon to confirm any account information, nor did Amazon, send any information to Verizon letting them know that the phone had been purchased.
If you need additional assistance, please give us a call at 877-429-8502.
Thank you again, and I hope you have a wonderful day.
Best regards,
Tammy M
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December 2012!! (not 2013, but 2012??!!!) And you didn't notice until now? There is essentially no chance of getting unlimited back at this point.
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Weth wrote:
December 2012!! (not 2013, but 2012??!!!) And you didn't notice until now? There is essentially no chance of getting unlimited back at this point.
I didn't even catch that. WOW seriously CLADIRON why are you even still trying? I thought 9 months was too long but 21 months? Even if you were under contract it's almost over now anyway. Like I said in my other post just accept the fact you don't have unlimited data anymore. You been without it this long at any rate
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As for the year dispute, that irrelevant. I had only got near the 2 gig limit they imposed on me over that time frame, and until recently did go over it. I had gone out of town on vacation and took alot of pictures, and then uploaded them to gdrive and dropbox. This is how i found out i was moved to a restricted plain. Verizon said there sent a letter saying they changed my plain, but there is no proof. I also did not request a plain change. we have also given proof from Amazon that they did not contact Verizon about changing the plain.
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21 months of accepting month in and month out your plan is not irrelevant! Like I said, you have zero chance now. As most people would catch this right away, you have a point in the first month or two, but not 21 months later. Sorry.
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I'm not going to argue on here regarding the issue I'm just trying to find
a resolution and it sounds like you just want to argue. There would be no
need in having to look at the fine print that close on a contract if
nothing had been changed for so many years.
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Not arguing, just pointing out items in the case that make it an impossible hurdle. And it isn't the fine print, the 2GB limit on the line would have been front on center on every bill since December 2012! Not paying attention is not a valid argument. I really would like you to have unlimited again, but having heard stories like this before (although the 21 month thing is a new one), the solid experience is you are well beyond any hope of getting unlimited back. You will now need to make a decision if you were so wronged to leave Verizon for the grass isn't always greener other places, or move on with Verizon. No arguments, just realism.
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CLADIRON wrote:
I'm not going to argue on here regarding the issue I'm just trying to find
a resolution and it sounds like you just want to argue. There would be no
need in having to look at the fine print that close on a contract if
nothing had been changed for so many years.
You ARE arguing because the resolution is you finally accepting your unlimited data is gone and it isn't coming back. That's the facts. Don't get mad at us because we are telling you the truth instead of what you want to hear. Would you rather us fill you with false hope or tell you the truth? Let's us know so we can all be on the same page.
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I'm not mad at you or anyone else on his page. I understand your trying to
tell me what the outcome of this will be even tho I am dissatisfied with
what your saying. But, I will keep posting here Facebook, or any other
means to point out I was wronged by Verizon. Plain and simple. They have
acknowledged they made the mistake. While the unlimited access I had was
wrongfully taken from me, haven't even got an offer on more data than the 2
gig THEY aloted me. It's just wrongful business practices they are using.
Its he point they don't care about their customers as long as they're
making that final dollar.
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They did the same thing to my wife!
We have a family plan, and had been out-of-contract for many months. They kept calling and begging us to upgrade, but my wife and I have unlimited data (and 2 other "feature phones" with no data). They offered an individual 6 GB plan for the same $30/month as the unlimited if we'd upgrade and still give us subsidized phones.
Said I'd think about it - they called every 2-4 weeks with the same offer. Finally, when the HTC One (M8) came out, we went to the store to upgrade my wife... think it was like April / May this year. The guy in the store kept saying how good the 6GB offer was, and after looking at my wife's data usage, said "you'll never go over that, you're good".
She loved her new phone. In late June, I got a text that she was at 75% of her data. I logged into the website and saw she was on a 2 GB plan for the same $30. I then spent probably a dozen hours over the next weeks and it could not be resolved.
You see, it had been more than 30 days, so it was "my fault" - our bill is auto-paid, and has been for many years, so we don't get paper bills or even email. There was nothing they would do, and they pulled up a digital copy of the contract my wife signed even had "2GB" in the fine print even while the rep was telling us how good the 6 GB plan was. Why would I have double-checked what had been promised to us at least 3 times? I even told the reps who called to "make sure that is clearly noted in our account so there is no doubt when we go upgrade" and was assured it would be.
So, this was COMPLETELY INTENTIONAL. In the end, I managed to beg a 5 GB plan, with credit to the 2GB pricing for 24 months, but will be leaving Verizon when this is over... and I've been a customer since AirTouch in 1997. I still have my unlimited plan, and a Galaxy S3 which is fine (except the speaker sound is so feeble compared to the HTC, that the kids want to use wife's phone instead).
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Not sure how my Dad's name is on this post, since its my account (I have my parents added with feature phones)... I logged in with my account-holder username and password, though my Dad is an authorized user.
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Only you can see the full name. We can only see your nickname of Trailmanor Trailmanor.
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That bites! As SuzyQ mentioned, once the unlimited data is removed there seems to be no way to reinstate it due to system restrictions...which I find hard to believe. Sure, the CS rep may not be able to do it, but I am certain Verizon has their system/application analysts (me being one) who have administrative rights and allow the unlimited data plan/code to be applied in certain situations. Although I knowingly gave up my unlimited data, after redundant issues with phones and their network, as well as billing errors, I was actually promised unlimited data to be reinstated by both a rep and a manager to avoid porting out which at the time I found hard to believe, and sure enough they were not able to fulfill their promise. I was not expecting to have unlimited data back, but I really do not think CS, Tech Support 1 and 2, or any floor manager will be able to assist...I would take this much higher than CS. For lack of better term, you were screwed and it is clear as day the blame is on Verizon...you did absolutely nothing wrong and took the alternate route which Verizon always suggests in order to keep unlimited data. I do not expect any Verizon rep to chime in because they knew they dropped the ball on this one, and Verizon will only suggest running a plan/data analysis to 'find the perfect plan' for you so you can experience "MORE" which is completely unacceptable! Stuff like this really upsets me, even if it did not happen to me. Good luck CLADIRON, I would not let this one go and continue to pursue a resolution.
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I spoke with my brother a little while ago and found out that in our last discussion with Verizon, they acknowledged they made a mistake, but we should have caught it sooner than what we did.
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You can also email your issue to the email address below...which is the executive relations department. Someone should respond within a day or two, I think this is the best next step
>> E-mail address removed to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

