Verizon service drops and getting worse

[sunshdw]

We've lived in the same house for quite a while and have always had poor reception (1 to 2 bars) but over the last few months the dropping/can't make calls and not able to text issue has gotten significantly worse. Many others in our subdivision have expressed the same sentiment too.  My work phone (iPhone), personal phone (S22+), my wifes work phone (iPhone) and her personal phone (S22+) are all on Verizon and all 4 phones have the same issue. Our iPhones say "no service" were it normally says Verizon and our S22s just have an "X" above the reception bar.  

We both work from home time to time during the week so this issue is very irritating to say the least. Verizon - please check my account info for exact location and fix the issue asap. I don't want to jump to another service provider but I may have to. 

Cheers

[vzw_customer_support]

Hello

We hear you, and we are here to help with your service concerns. What troubleshooting have you tried to resolve the issues you and your wife have been experiencing?

*Andrea

[sunshdw]

On our S22s we've done a network reset and have had the SIM cards replaced which has had no effect. Being a service problem there's not much we else we can do. 

[vzw_customer_support]

To be all-encompassing with our journey towards a resolution, is Wi-fi available? 
If so, is Wi-Fi calling in use? 
https://www.verizon.com/support/knowledge-base-300915/

-David

[sunshdw]

Yes WiFi is available, however since it still takes Verizon service to make a call the WiFi calling feature does not help at all.

[vzw_customer_support]

Thank you for that info. Let's continue working together. Noting that you're continuing to experience service issues, we'll do everything we can to help you here. Thanks for your time, patience, and troubleshooting assistance.

As our valued customer, your account concerns are our concerns, and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously.

Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

https://community.http://spr.ly/66023j75g

-Robert C.