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Verizon stole my Money!!

Verizon stole $654 out of my account claiming it was authorized autopay which it was not!!  My autopay was not to start until April 27th!!  Plus I had a payment setup for April 13th!!  They took the payment March 29th which makes no sense whatsoever but how convenient for them when you pause autopay or change anything for it they don’t give you confirmation to track it so they can really mess with you!!  They caused me 5 overdraft fees in my account due to it being the 1st and having other other payments due out as well!!  They refuse to credit me and didn’t even give me confirmation they were taking it until March 30th in the evening, hello red flag!!  I owe around $200 left in device payments they can eat it since they have cost me over $200 in bank fees it doesn’t barely pay for me to return it because I still owe the fees and them along with my other bills!!  I have been with Verizon at least 15 years, I will be going elsewhere!!  This is ridiculous my next bill isn’t even billed to me until after April 10th!!  I can not believe they say they treat their customers!!

Re: Verizon stole my Money!!
Specialist - Level 2

Does your bank have text alerts?  My bank sends me a text every time there is a withdrawal or deposit to my account plus gives me free over draft protection for situations like this.   If your bank offers that you should set it up.     Hope they straighten it out.  

Re: Verizon stole my Money!!
Customer Service Rep

Hello, AC310. It worries us to hear you were charged this amount before your normal payment date. We do truly value your loyalty of 15 years, and we wouldn't want to lose you. We have sent you a PRivate Note to assist with this matter and make sure any issues are addressed. DavidR_VZW