Verizon stole our phone
aj1234567891029

I traded in my old phone for a new one and the sales representative told me I would owe nothing. Now I'm being charged for the new phone, and Verizon has stolen my $800 old phone and refuses to do anything about it because "the incorrect promotion was applied and now there's no promotion that applies". They need to credit me $800 or they need to send me my old phone back. This is absolutely ridiculous and frustrating. 

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Re: Verizon stole our phone
vzw_customer_support
Customer Service Rep

Hello. This is definitely not the experience we want for you. We will be sending you a Private Note shortly to investigate this further with you. *Bryan

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