My wife and I have been with Verizon for eight years going on nine. We’ve had multiple lines paid off. Always through finance. Never had any issues. I personally have a 14 Pro Max was interested in upgrading to a 16 Pro Max so contact the Verizon. I was told I had to make sure to pay any current balance which I did. Then I was told to call back in a week when it adjusted their system. When I did. I was told that if I paid off the remaining balance of my 14 Pro max that I would be able to upgrade with the trade-in without any issues. Now that my account is completely caught up. My phone is paid off. Verizon will not allow me to do Financing with my trade-in on the 16 Pro Max. They want me to pay in full which I never have done since the day, we’ve had this account Verizon does not appreciate loyalty. Other phone carriers will reward you for being loyal but not Verizon. Very upsetting situation.
Hi Denbow2336. Thank you for your years with us and reaching out about the challenges you have recently experienced with upgrading. I hear your frustration! We invite the opportunity to review for options here. Please reply to the following private message and we can get into more details.
-Deb
That's sad. Have you tried buying the phone directly from Apple? Apple has financing options, plus they have deals with all the major carriers when I looked at their website last month.
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