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Virtual VM
sejohnston71
Newbie
โ€Ž09-23-2011 06:57 PM

In the last week I have twice received phone calls that went to vm, and when I listened to the vm it was an old deleted message, not the new one. The first time the call was restricted, but the second time the call was from my son's school and when I played the message it was a very old deleted message from a bank. What's going on?

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SuzyQ
Community Leader
Community Leader
โ€Ž09-27-2011 01:23 PM
Are you using Verizon's voicemail or visual voicemail? That's strange behavior - I would call customer service and have them look at your account, possibly reset it.

If you are using a third party voicemail or an app, I would try deleting it and reinstalling it to see if that clears things up.
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AnthonyTa_VZW
Verizon Employee
โ€Ž09-29-2011 05:50 PM

Great suggestion !

 

Thanks for posting sejohnston71!

 

Please let us know if you are, indeed, using the stock voice mail application or a downloaded third party voice mail application.  This will help us provide you a definite fix.

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