Visual Voicemail- need longer text option!

LINSCH58
Newbie

I have Premium Visual Voicemail but am frustrated because only the first part of a long message is translated into text. I get a lot of long messages and need to be able to SEE the WHOLE voicemail. Has anyone been able to expand the visual part of visual voicemail? Ie, to increase the capacity for the amount of text presented for a long voicemail?  Verizon needs to improve this feature. Heck, I'd pay extra each month to be able to VISUALIZE the entire contents of a long voicemail!

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vzw_customer_support
Customer Service Rep

Oh no, LINSCH58! Being able to view your voicemails is definitely important, and we would love to help you today. Is this happening with all voicemails, or is it with particular messages? When did this issue start happening?


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Frxzogg
Newbie

Happening to me as well.  I might quit Visual voicemail over this - the short text displayed is next to useless. Need ALL the text! Android 13, VV 17.1.00.38

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vzw_customer_support
Customer Service Rep

We want to make sure that you're able to use your voicemail feature the way you'd like, Frxzogg. Could you please tell us a bit more about the short text you see on your phone? When was the last time you were able to view all text? Also, what device are you using?

~Izzy

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vzw_customer_support
Customer Service Rep

Hello. We wanted to check and see if you still needed assistance. If you do, please don't hesitate in sending us a private note. 

~Ivone

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