My voicemail is essentially useless.
I have an iphone 11 pro on IOS 16.2. I don't think this has anything to do with the phone and I'll tell you why.
I see when I miss a call.
I never have a voicemail notification despite people telling me that they left me a voicemail. I even left myself a voicemail and it doesn't exist.
When I call my voicemail and enter my password, I can listen to 1 saved voicemail that I have, but there's never anything new. Again, despite the fact that I just left myself a voicemail.
I have a custom greeting. It plays back from my phone app, but when I call myself (from another phone) and get my voicemail, it's the default generic greeting.
One of the troubleshooting options I've seen is to check call forwarding. When I go into my settings, call forwarding isn't even an option.
Good morning. I'm sorry you are having issues with the voice mail. How long has this been going on?
You are right, I don't think it has anything to do with the phone. You mentioned Call Forward. Did you disable it by dialing *73 [send]? If you try that, you will hear a confirmation beep, and then the call will end. Once that happens, please test it again.