Waiting on Promo Credit since JULY
Enthusiast - Level 1

We sent 2 phones in to VZ after being told there was a promo for $800/phone. We were told it can take 2 billing cycles and we sent a 3rd in September. I have been emailing a rep we were dealing with over the last year and called multiple times and STILL do not have ANY of the credits promised. Just spent 1 hour 25 minutes on the phone today, was passed to 3 different reps who couldn't help and was finally left on hold.

Re: Waiting on Promo Credit since JULY
Customer Service Rep

We understand your concern regarding the promotional trade in credits and we are here to help. To better assist please send us a Private Note at your earliest convenience. ~Vic