Yes, but another tale of frustration and incompetency. Returned an iPhone 4S as instructed in a padded envelope provided by Verizon, with a label and USPS tracking number provided by Verizon to the return facility in Fort Worth, Texas. We purchased a new phone and the old one had to be returned on time or as we all know a huge charge results. Sent it October 25, 2015. The USPS tracking info states it was delivered in Fort Worth at 4:15 am on November 2, 2015. Since then we have gotten text after text by Verizon that it has not been received - warning to return it immediately. Anyone, particularly the incompetents working at this facility can go on the USPS website and track it like I did. Currently hoping and praying the folks at Verizon customer service will figure this one out. Any Verizon employees out there have any thing to say to me?
JoelR_VZW
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There is no "report" to file but yes, I did call customer service. 5:15
pm, 11/6/2015 and spoke with Renesa. She took the tracking number from me
which indicated the phone arrived in Fort Worth at 5:15 am on 11/2/2015.
She needed to speak with a supervisor to figure out how to get a ticket
number for the warehouse. Renesa told me she would call me back in 15
minutes. Of course she never did. Who trains these people?
I called back again at 6:26 pm on 11/6/2015 and spoke to Reggie. He said
there would be no warehouse ticket created yet and to wait another week to
confirm the phone was found in the warehouse. He said since I have
confirmation of delivery I will not be hit with a $200 + charge. We'll see.
The tracking number just in case anyone cares: 9202090134523412968455. Go
to USPS tracking on the web, enter it and it will show as delivered on
11/02/2015.
On Fri, Nov 6, 2015 at 7:23 PM, Verizon Wireless Customer Support <
I was told this never happens. Then I am told it happens all the time. Happened to me. Been fighting for months now
Hello, Jsolomon. We are very sorry to hear about any issues you are experiencing regarding a returned or traded in device. We certainly want to help with this. So that we are updated, can you please share with us when it was that you submitted this device in for return or trade-in?
-Brett
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