So earlier I tried to get a number transferred from straight talk to Verizon. I’m talking to both of the phone carriers together. We was all on the phone. So in the middle of the call the number I’m transferring it disconnected that’s when they called me back from my number saying everything was completed told me to put the Verizon SIM card in the new phone turn off the phone & turn it back on . I did all of that still wasn’t working waited mins & hours still nothing. So I contacted somebody from Verizon asking them what’s wrong now they said it still a problem with porting the number. I told them that I didn’t want to do that anymore since it wasn’t working, I asked can I just get a new number they said yes , I also asked will it mess anything up they told me no! went through all the steps now the phone is activated with the new number, working fine. So im going through everything I see that the phone I ordered( used iPhone 12 Pro Max) can get an upgrade, I’m like how that’s impossible if it isn’t paid off yet. I go to my estimate of next month bill to see if they taking the couple of dollars out for the 12 pro Max & their not . Now I don’t know what to do. Need help. Im currently under a payment agreement with the phones & the phone got delivered September the 6th been checking the status of the transfer it was stuck in one spot !!
Hello, Quitta1. Help is here to get you pointed in the right direction for assistance. Please call our Port Center so that we can get you a status update on the port. Once that is completed, we can then see about you upgrade options. To contact the Port Center, please dial 888-844-7095.
-Natasha
I cancel my port because it still wasn’t working. I got a new number instead!
Quitta1, have you registered for your online My Verizon yet? The reason I ask is that, via this platform, if we need to access your account, you must complete the authentication process with your My Verizon log in info. Please do not provide your log in info here but just let us know if you have done so.
-Natasha
Start a new topic or ask questions in the open forum.
