Last week, I was able to chat in and reach Tier 2 Tech Support. Suddenly this week, I'm being told that no such thing exists nor has it ever existed. I find that concerning because I used to work for Tier 2 Chat Tech Support and don't understand how a department I worked for mysteriously never existed.
The agent that I chatted into just a while ago was telling me that I needed to call tech support and it was okay to call on the device that I would be calling about. That isn't possible, and tech support has told me to call in on a different device. I don't have another phone or access.
I'm extremely frustrated and if I had the option to leave Verizon, I might just do that.How can a department disappear? How besides going to a store, is there any way to get help?
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Using Chat for Tier 2 Technical Support has never been an option. They can provide basic troubleshooting, the same you get on the Forums. They can tell you to check this check that but anything past that (network wise) would need Tier 2.
It sounds like you have worked for Tier 2 Technical Support as a Live Chat agent. This (at least to my knowledge, I could be wrong) it has never existed.
Calling Tech Support from the phone with the issue is not economical for VZW nor is it for you. You will have to hang up do this the rep calls you back you confirm its not or is working and etc etc. Its just a pain.
Did you work for Tier 2 chat support for VZW?
Seems if you did work in tech support, you would know that you can't get troubleshooting accomplished by calling on the device that needs assistance. You say that you don't have another phone or access. Are you telling us that you do not have a family member, friend or neighbor that would be willing to let you borrow a phone for an hour?
None of this makes sense.
The department hasn't disappeared...it may not be available via live chat though it seems to have been a week ago! Maybe you got a new hire that wasn't up to speed?
Anyway, I think you best bet would be to try and borrow a phone to further troubleshoot your issue, if it's already gone to Tier 2. That tells me it's not an obvious "simple fix" but needs more investigation. Can I ask what the issue is and which phone you have?
This is primarily a customer to customer support forum, but there are a lot of knowledgeable folks that have been with Verizon a long time, and are familiar with the devices and just might be able to steer you in the right direction to get your issue resolved.
We want nothing more but to help you and continue this relationship alwhitbeck. I apologize for the misinformation. We do have a live chat http://www.verizonwireless.com/wcms/contact-us.html department but you don't have to to reach out to them because I can help you here. What seems to be going on?
AmberF_VZW
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Using Chat for Tier 2 Technical Support has never been an option. They can provide basic troubleshooting, the same you get on the Forums. They can tell you to check this check that but anything past that (network wise) would need Tier 2.
It sounds like you have worked for Tier 2 Technical Support as a Live Chat agent. This (at least to my knowledge, I could be wrong) it has never existed.
Calling Tech Support from the phone with the issue is not economical for VZW nor is it for you. You will have to hang up do this the rep calls you back you confirm its not or is working and etc etc. Its just a pain.
to the individual who posted that tier 2 disappeared you’re not wrong I had the exact same happen I get so weary of people gaslighting just because they didn’t have that same experience.
I have spoken to tier 2 on more than one occasion via Verizon chat
and yes all of a sudden you’re getting gaslit by the people on chat because they’re like oh no tier 2 is only for Tech Support you have to only talk to us well thats poo
been with Verizon 20 years and if they don’t get my current issue resolved I’m going to T-Mobile and they can kiss my grits
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