In April 2023 I had a phone conversation with Verizon about possibly changing my call/data plan. I ultimately told the rep that I didn't want to make any changes. Following month, it has changed. Called Verizon and let them know I didn't approve this, and they gave me a credit and told me that I had been changed back to the original plan. Ever since that time, I am on the plan I didn't approve. I can't get anyone to address this via the phone or chat. When I bring the subject up I either am hung up on, or the chat is disconnected. This month, I see that I'm still on that plan, but additionally, my son's line is on another totally different plan that I also didn't agree to. So now, my husband and daughter's lines have our original plan, I have the one from April, and my son's line has a 3rd one that neither my husband nor myself authorized. I don't have endless time to keep calling and using chat over and over. The one week I logged over 30 hours totalled up trying to use the chat for help with this. I didn't keep track of the time for actual calls. If we didn't still owe for my husband's phone I would just drop Verizon, and of course, once that phone is paid off, I plan to. Immediately. Anyone else have changes made they never authorized? I am sure that if Verizon responds to this, I will be told to call them, and I'm just done with that. Just really wondering if I am the only one in this position.
BethDe, an unauthorized plan change is extremely concerning, and we're so sorry to hear that you've been unable to receive assistance regarding this matter. We'd be more than happy to help you through this platform right away. I'll be sending a Private Note to better assist.
~Izzy
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