I sent an Apple iPhone XS 256GB for trade in. Was accepted and promised a e-gift card. Never received it. That was on 9/16. I have submission ID and everything.
Hello, xanderharris2981. Ensuring that you are able to receive the promised promotion is always important, and I am here to help you with your concern. To start, you are able to get the status of the trade-in on the following website: https://www.verizon.com/sales/digital/tradein/landing.html. Click under the "What's the status of my current trade-in?" link. ~Pamela
I would be wondering where my gift card was too. I would love to help. I have sent you a private message. -Amber