Where do I leave customer feedback? I have wasted countless hours due to endless transfers
nnaidd1
Enthusiast - Level 1

A few months ago I have got a new 5G Home Internet router from one of Virezon stores,  the store's agent told that all I need is just to connect the router to power, wait for a light, and everything will be ready to connect via wi-fi.

Yes, the router is working, the light is on and all my home devices see it but somehow the agent did not add the router to my plan (how nice  🙂 - you have a plan but you do not have an active router).  I got that something is wrong with the activation in about a week after the purchasing called the Virezon tech support. The representative promised me to resolve the easy issue and e-mail me a confirmation. He never replied and the issue was not resolved.

Today for a few hours I have wasted my time in chat and called them but nothing was done; countlessly they have transferred me with promising that they got all my info,  IMEI Id of my router, and the problem will be for sure resolved... the last one asked me again what is my name and what kind a problem I have: I have dropped the like, it is humiliating.  Why for hours I have to ask you to activate your own router?

This note is like a last hope someone from management with see what is going on in the department(s). The worst that in a few days I will have to recall you - the router is still inactive under my account. 

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Re: Where do I leave customer feedback? I have wasted countless hours due to endless transfers
vzw_customer_support
Customer Service Rep

We can get this submitted for you, please send us a Private Note. 

*Gen

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Re: Where do I leave customer feedback? I have wasted countless hours due to endless transfers
nnaidd1
Enthusiast - Level 1

How I may do it?

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Re: Where do I leave customer feedback? I have wasted countless hours due to endless transfers
vzw_customer_support
Customer Service Rep

Hi there. My name is Heather . Your Verizon Wireless account expert. Thank you so much for reaching out on Chat today. We do work as a Team here on Chat, but we do our best to make this as seamless as possible. If you would like to leave feedback you can leave it here in the Chat, and we can send up the Chain for you. Is there something that stills resolved? I would be happy to help any way possible. You deserve world- class support at all times, and it is our goal to provide that to with each and every interaction!

*Heather

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Re: Where do I leave customer feedback? I have wasted countless hours due to endless transfers
Psyllicon
Enthusiast - Level 1

Heather - user NNAIDD1 asked a simple question you did NOT Answer:


*Gen Support advised to: " please send us a Private Note."

NNAIDD1 responded:  "HOW?"

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Re: Where do I leave customer feedback? I have wasted countless hours due to endless transfers
vzw_customer_support
Customer Service Rep

We're here for you, and we want to make sure all your concerns are addressed! Sending a Private Note is just like sending a DM on Twitter. The concept is similar, but the terms are different. If you're having difficulty with that, you can also reach us on Facebook, send us a PM there. Or through Twitter and Instagram by sending us a DM. Please, let us know if you have any more questions! And we look forward to hearing from you, so we can help!

 

*Chance

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