Where is my $200.00 trade in credit.
Larrylobster
Enthusiast - Level 1

Oct 2022 I ported over 3 devices and traded in 3 iPhone 11’s to preorder our desired new 14’s. Once we received the phones I called to make sure everything was good to go with the trade ins I was assured I would be receiving $200.00 per line in gift cards to spend at the Verizon store. A week later I called back due to the $22.22 credit I was supposed to receive was not applied. So I asked where my devices were, well they lost them. 3 hours later while on and off hold they found them on a desk somewhere. Long stories short it’s Feb 2023 and I have still yet to receive the bill credit or the three $200.00 gift cards. 

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Re: Where is my $200.00 trade in credit.
vzw_customer_support
Customer Service Rep

Larrylobster, thanks for letting us know about your concern regards your trade in. We'll need to follow up this through our platforms like Facebook, Twitter or if you want to contact us through the following link;

 

 

https://www.verizon.com/support/contact-us/

 

>Edgar

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Re: Where is my $200.00 trade in credit.
vzw_customer_support
Customer Service Rep

 

>Edgar

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Re: Where is my $200.00 trade in credit.
Larrylobster
Enthusiast - Level 1

Why would I use another platform to contact you Edgar. This is the Verizon Wireless platform. 

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Re: Where is my $200.00 trade in credit.
vzw_customer_support
Customer Service Rep

We'll send a private note in order to follow up this case on this platform.

 

>Edgar

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