It has been more than two billing periods and I have not received the $750 credit from my pixel trade in. I called last month and talked to the trade in department and was told absolutely, definitely, don’t you worry, your credit will be on your next bill. I asked for an email to have for a revised and was told “don’t worry, there’sa copy of this call so that’s all the proof you need”.
It’s not, and after hours of trying to reach a human today, I was told that no trade in credit was ever submitted. This promo is the only reason I even considered Verizon again, and I really really don’t want to file an official complaint and go to another carrier, but I will if the credit us not showing up in this upcoming bill. You’re in breach of contract. Fix it.
We always want to ensure you get the right promotion, Yazgar! We have sent you a Private Note to best assist.
Yazgar already had the promotion and now looking for the credit that is due for the trade-in.
Start a new topic or ask questions in the open forum.
