Why Do The Employee's At Verizion Lie To You ??

[AZSALUKI]

i agree it's annoying, but like you said, they're salespeople. my point is that we have NO idea what happened because all he did was hop on here and start calling people liars. he says it's an actual verizon store, but if you look through the threads here, you can find many people that assume it's a verizon corporate store simply because there are verizon logos in the store. trust me, you can find plenty of specific locations of this forum the members here have trashed. the difference is that they usually post their "experience" and i don't often see the moderators remove the store location (they'll usually at least leave the town or area). you can also see a TON of threads that rash verizon's CS when you call or just that slam verizon overall. it's not like there are moderators all over these boards trying to paint a pretty picture. over 90% of this entire forum is complaints about verizon in one form or another.

[JD_Racer_Dad]

Why go back?  Probably the signal strength.  The tech side doesn't have the people issues.

My wife and I have had cell phones for maybe 15 years now, all Verizon.

We've upgraded close to every two and the people side is terrible.

We are in the DC area and we visit at a minimum three locations when upgrading.

In every case we have received a different answer from each location and sometimes different when we returned the same day.

The tone from the sales people to the manager causes the anger above.

When someone is adamant that you couldn't have received a different answer from another qualified Verizon employee.

Had a sales person the last time around tell me there was no such thing as unlimited data. <G>

There was  installer in the store with a big ol tool belt, the sales person turned to him and he said he never heard of unlimited data.

Just received my pre-purchased S3 and had the same experience.  Three stores and three stories.  This is the first time I looked them up and two were resellers (small print on the glass door under Verizon).  Then I confirmed it on the Verizon Web.

When I asked the questions that I was concerned about (mainly keeping my unlimited data) on Web Chat with Verizon they sent me a confirmation email.  Much better than a useless verbal from the store.  I even took the email back to the store close by because they were friendly but wrong.  They were surprised and looked up the information they had from Verizon and it was not the same.

At least I have an email to fall back on.

By the way my daughter loves her S3.

[rexsichic]

Oddly enough, I've found a really friendly rep at an authorized retailer here. He doesn't try to sell me anything & everything, and he is very informative. From my own experience working for a Verizon Wireless call center many years ago, we would find a lot of sales reps would sell people phones & plans they didn't need, set lines up individually when they should've been shared plans, etc. just to get a big commission check. Then we were the ones getting screamed at and having to go back months and months to rerate bills. I must say, VZW had the best employee training I've ever had, but that was over 10 years ago, so who knows what they do now. I've had my fair share of poor customer service with VZW, trust me. But what company has perfect customer service anymore? You think VZW is bad, you should try the landline side. OMG!!!

[droidsw]

The location was removed because of slander. Which reminds me. In the DFW area, the Verizon Stores on 75 in Allen and G Bush Highway in Garland provide excellent service.

[FrankyD]

Here is the Customer Service number:

Customer Service

Dial *611 from your cell phone

(800) 922-0204

Monday-Sunday 6am-11pm

Try giving them a call and tell them your story.

PS, what did they lie about?

[fetupmom]

Of course it was. There was no slander. Just facts.

Wendy

Sent from my iPhone

[fetupmom]

Hi,

That's how I started. I don't know so much that Verizon lies but think it is more that they don't properly inform their reps.

The stores say one thing and the phone reps say something else. I always call the 611 number.

So twice I have made my kids wait for ones based upon misinformation. It just gets so frustrating that you cannot trust what you are told. It's worse than calling airline customer service if you have ever had to deal with that.

Wendy

Sent from my iPhone

[grayrider]

I just wish you could go to the verizion store and get the Truth about what they will charge you when you upgrade ..as I did from a regular phone to a smartphone.

[kennyachaffin]

Is this a lie?  I think the store location should be removed!

[twist]

You can call customer care #611, you can call tech support on the 800-922-0204 line, you can go to a VW retail store and look them in the face when you tell them what you want, can afford, can't afford, and aren't willing to pay. Unfortunately, you can try all these methods, yet the majority of customers who pay close attention to the details of their services vs. their billing statements will not be satisfied (my opinion). Those who've stated, "I've had only great experiences with VW employees.", have also remained on issues, such as; whether they were FRIENDLY, or if they gave them INDIVIDUAL ATTENTION. Lololol!!

Like I was saying, grayrider, whether you're calling customer support, tech support, or visiting a retail store, there's one thing you MUST do, if you are on contract, and your intentions to make good on that contract are still intact: MAKE A RECORD OF THE EXACT PEOPLE WHO TELL, PROMISE, CHANGE, OR EXPLAIN ANYTHING CONCERNING YOUR RELATIONSHIP WITH VW. I'm talking, when you call #611, ask them to repeat their name and ask their employee #. If they claim they don't have one, ask their extention, and most important, which hub (city,state) they're working out of. Document what the conversation consists of. If they make a promise that they'll change something, or adjust/credit your bill, ask them when to expect the CONFIRMATION TEXT & EMAIL!!!

Now, if in the future you don't receive a letter of confirmation that backs up their action, you need to come to www.verizonwireless.com, and read the companys "Code of Conduct". This was written by the CEO of VW, who's name is Llowell. Every employee, upon becoming gainfully employed by VW, MUST agree to adhere to this code. They sign

an agreement to follow it, or leave themselves open to consequences; ie. suspention, repremand, or if need be, termination of employment. Regardless, be self-assured that the incident will go on their permanent record, within the company. To file for an investigation to be done, concerning sections that are violated of the Code of Conduct, you will be TAKING THE ISSUE OUT OF VERIZON WIRELESSES HANDS, and putting it into the hands of "Compliance Guidelines". They will take the facts, forward the fact that there IS an official complaint filed to VW, and tell you when to check back on the status of that report. You will be given a case, and pin #.

If, by chance, anyone from the "Executive Affairs" wishes for you to call them, in concerns to the complaint, DON'T.

I'd post the compliance Guidelines 800# in this coment, but it'd probably get removed. It'[s listed right where the Code of Conduct is, though. For the record, I concur with your original post, and understand why you didn't go into detail...If I went into detail, with what this company has done to me, in the past, I'd be on this forum for days!! Much luck to you, and everyone else who needs it.