Why Do The Employee's At Verizion Lie To You ??

[grayrider]

Why do the employee's in  << location removed to comply with >>    office just tell flat lie's to you?? Ever time I go in to upgrade..it's ONE LIE AFTER ANOTHER AND WHEN I CALL THEM ON IT.. it's more lie's to cover up the first one. Then they think you stupid and will try to dump all those EXPENSIVE, Overpriced accessories on you..come on stop the Lie's..the phones are good..but the employee's  are crap !!

When my time is up this time...I will be just like the Vonage commercial...""this is my last inflated bill""

I am really surprised that the store manager doesn't get a grip on those people....but then again..he probaly makes a commission off their inflated sales.....INFLATED SALES....so stop lying , stop ripping folks off...verizion just had a major Lawsuit settled...you know..it goes back to the LIES you people tell.

Thanks..just wondered why...

Message was edited by: Verizon Moderator

[budone]

Sounds like a third party reseller. Not a VZW corporate store.

[grayrider]

YES...IT IS A COOPERATE OFFIC....IT WAS THE NEW ONE RIGHT ACROSS FROM LOWE"s AND RIGHT BESIDE KRISPY KREME DOUGHNUTS..

OF COURSE ....it wouldnt matter...All of the VERIZION  store have Liars working at them..

[mortb]

Sorry to disappoint you, but the two local Verizon stores I go to for help have ALWAYS given me excellent service with no lies at all. In fact, just the opposite, I have, on occasion, wanted to purchase certain accessories for various phones, and they have told me that I did not need them. No, I'm quite pleased with my Verizon stores AND their associates.    

[tremontij]

The Verizon stores I visit as well, in the Huntington, WV (Pullman Square store, specifically) area give me excellent service as well. Any time I go in there the people are very nice. I think some stores may have a few bad apples that need to be weeded out. But in general, I really enjoy Verizon and hope to be a customer for many years to come.

[kgreenman21]

If you look up at the first post, the moderator removed the Verizon Wireless location. Yet no action was taken on your post when you provided positive feedback about a location. So I guess it is a violation to talk negatively about a specific location and will be subject to moderation, but you can praise a location all you want? Verizon needs to get their act together and stop with the double standards.

[AZSALUKI]

if i told the world that YOU were a liar, with no specifics about the situation, would you think it's fair? it's one thing to claim poor customer service or describe a bad experience. it's another thing to flat out call an entire store liars, with no basis or details. i'm guessing that's why the post was edited. the poster basically called an entire store full of employees liars, and then basically stated that the manager was unethical, without giving any specifics about the experiences. i'd say it's fair to remove the location. 

[kgreenman21]

Actually according to your standards, the entire post should have probably been removed. He was ranting out of frustration, I understand that. But for the moderator to remove the location because of negative feedback, yet keep the location of a post with positive feedback is questionable. Maybe we need to ask grayrider for specific details to justify his rant.

I feel his pain though. I've walked into Verizon Wireless stores on numerous occasions and been bombarded by all of the extra stuff they are trying to sell. And I hate being treated like a low level user who has no idea about technology and what I need from the vendor.

The bottom line is that the store employees are sales people first and foremost and take guidance from the management. If the management tells the employees to upsell Bluetooth headsets, then that's what they're going to push. I've seen this firsthand almost everytime I've walked into the Verizon Wireless store. They're doing their jobs. But it is annoying when you go in for a specific reason and you get sidetracked because customer service is trying to sell you something else.

[AZSALUKI]

i agree it's annoying, but like you said, they're salespeople. my point is that we have NO idea what happened because all he did was hop on here and start calling people liars. he says it's an actual verizon store, but if you look through the threads here, you can find many people that assume it's a verizon corporate store simply because there are verizon logos in the store. trust me, you can find plenty of specific locations of this forum the members here have trashed. the difference is that they usually post their "experience" and i don't often see the moderators remove the store location (they'll usually at least leave the town or area). you can also see a TON of threads that rash verizon's CS when you call or just that slam verizon overall. it's not like there are moderators all over these boards trying to paint a pretty picture. over 90% of this entire forum is complaints about verizon in one form or another.

[droidsw]

The location was removed because of slander. Which reminds me. In the DFW area, the Verizon Stores on 75 in Allen and G Bush Highway in Garland provide excellent service.

[fetupmom]

Of course it was. There was no slander. Just facts.

Wendy

Sent from my iPhone

[kennyachaffin]

Is this a lie?  I think the store location should be removed!

[nocigar]

I think the store, manager and name of every verizon employee who lies should be published and updated daily.  Put that in you pipe and smoke it.

[kh-taylarie]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

[nocigar]

Im sorry yours is such a unique experience.  I have been lied to more than 50 times by verizon in person, via text, chat, email telephone.  They are all liars.

say - do you work for verizon....

[kgreenman21]

Verizon employees sales people first and customer service workers second. I went in for a new SIM card and the customer next to me got suckered into giving up his unlimited data plan for the capped family shared. I didn't have the heart to interrupt the sale. The guy didn't even go in to address his data plan. He went into to get his tablet looked at! I would never recommend buying anything straight through Verizon. Go to Wirefly, Letstalk, and Amazon Wireless and compare prices. You can usually get an upgrade a lot cheaper there then through Verizon. And you don't have to worry about anyone trying to sell you extra crap you don't need.

[lewisr13]

grayrider wrote:

....Ever time I go in to upgrade.....

Why go back?

[JD_Racer_Dad]

Why go back?  Probably the signal strength.  The tech side doesn't have the people issues.

My wife and I have had cell phones for maybe 15 years now, all Verizon.

We've upgraded close to every two and the people side is terrible.

We are in the DC area and we visit at a minimum three locations when upgrading.

In every case we have received a different answer from each location and sometimes different when we returned the same day.

The tone from the sales people to the manager causes the anger above.

When someone is adamant that you couldn't have received a different answer from another qualified Verizon employee.

Had a sales person the last time around tell me there was no such thing as unlimited data. <G>

There was  installer in the store with a big ol tool belt, the sales person turned to him and he said he never heard of unlimited data.

Just received my pre-purchased S3 and had the same experience.  Three stores and three stories.  This is the first time I looked them up and two were resellers (small print on the glass door under Verizon).  Then I confirmed it on the Verizon Web.

When I asked the questions that I was concerned about (mainly keeping my unlimited data) on Web Chat with Verizon they sent me a confirmation email.  Much better than a useless verbal from the store.  I even took the email back to the store close by because they were friendly but wrong.  They were surprised and looked up the information they had from Verizon and it was not the same.

At least I have an email to fall back on.

By the way my daughter loves her S3.

[rexsichic]

Oddly enough, I've found a really friendly rep at an authorized retailer here. He doesn't try to sell me anything & everything, and he is very informative. From my own experience working for a Verizon Wireless call center many years ago, we would find a lot of sales reps would sell people phones & plans they didn't need, set lines up individually when they should've been shared plans, etc. just to get a big commission check. Then we were the ones getting screamed at and having to go back months and months to rerate bills. I must say, VZW had the best employee training I've ever had, but that was over 10 years ago, so who knows what they do now. I've had my fair share of poor customer service with VZW, trust me. But what company has perfect customer service anymore? You think VZW is bad, you should try the landline side. OMG!!!

[FrankyD]

Here is the Customer Service number:

Customer Service

Dial *611 from your cell phone

(800) 922-0204

Monday-Sunday 6am-11pm

Try giving them a call and tell them your story.

PS, what did they lie about?

[fetupmom]

Hi,

That's how I started. I don't know so much that Verizon lies but think it is more that they don't properly inform their reps.

The stores say one thing and the phone reps say something else. I always call the 611 number.

So twice I have made my kids wait for ones based upon misinformation. It just gets so frustrating that you cannot trust what you are told. It's worse than calling airline customer service if you have ever had to deal with that.

Wendy

Sent from my iPhone