Why Is My Voicemail Not Working?
r1chard316
Enthusiast - Level 2

When someone calls my number they never go to voicemail.  When I dial *86 I get a busy signal.  How do I fix this problem.

Labels (1)
0 Likes
Reply
1 Solution
josephe_vzw
Verizon Employee

It’s imperative that your voicemail is working correctly, r1chard316. I wouldn’t want to miss any important messages myself. Let’s get to the bottom of this. Make sure you have dialed *73 to ensure call forwarding is disabled. If it is still not working after that please respond to the private message I have sent you.

JoesphE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

14 Replies
Ann154
Community Leader
Community Leader

Call customer service at 1-800-922-0204 from a landline or *611 from another Verizon phone and ask them to verify the voicemail feature is on your line and to reset it so you can set it up again.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

vzw_customer_support
Customer Service Rep

I'm so sorry you were having difficulties. Let's get that voicemail working correctly. What do they hear when they call your number? Do you have your number forwarded? Dial *73 and press send and retest.


JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
r1chard316
Enthusiast - Level 2

They just here the ringing tone.  When I dial *86 I get a busy signal

0 Likes
Reply
Ann154
Community Leader
Community Leader

Based that description, you don't have a voicemail box. Call customer service like I wrote earlier a couple of days ago to get the voicemail setup properly.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
josephe_vzw
Verizon Employee

It’s imperative that your voicemail is working correctly, r1chard316. I wouldn’t want to miss any important messages myself. Let’s get to the bottom of this. Make sure you have dialed *73 to ensure call forwarding is disabled. If it is still not working after that please respond to the private message I have sent you.

JoesphE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

r1chard316
Enthusiast - Level 2

I did not have that phone with me so I had to go onto My Verizon and disable it from there.  Hopefully it is working now.  I will find out later tonight.  Thanks.

0 Likes
Reply
josephe_vzw
Verizon Employee

I’m glad to hear you were able to disable call forwarding online through My Verizon, r1chard316. Please let us know if it’s not working and we can pick up right where left off. Thanks for choosing Verizon.

JosephE_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
verizonhearsnobody
Enthusiast - Level 2

This is not the problem!!!...please see my post

0 Likes
Reply
Sluggy1
Newbie

Simple answer:  make sure "mobile data" is ON.  If it is off, you must press *86, then enter your password.

0 Likes
Reply
verizonhearsnobody
Enthusiast - Level 2

Issue is verizon blew it and did not build backed support for latest moto g series stylus etc....I reached corporate and it's being built this weekend for hopefully a 8/16/20 fix date... 99.99 verizon techs are unaware of issue at present

0 Likes
Reply
verizonhearsnobody
Enthusiast - Level 2

I need to change my I'd as Verizon did hear me and is being very responsive to me his issue

0 Likes
Reply
vzw_customer_support
Customer Service Rep

As a valued customer, your concerns are our concerns, and we're here to help you. To be sure we're on the right path to help you, we've noted your previous post stating, "Issue is verizon blew it and did not build backed support for latest moto g series stylus etc....I reached corporate, and it's being built this weekend for hopefully an 8/16/20 fix date." We want to ensure that your concerns have been addressed. Are you satisfied with the 8/16/20 date you've referenced? - RobertC_VZW

0 Likes
Reply
KH-Michael
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes
Reply
verizonhearsnobody
Enthusiast - Level 2

Issue is verizon blew it and did not build back endsend for latest moto g series stylus etc....I reached corporate and it's being built this weekend for hopefully a 8/16/20 fix date... 99.99 verizon techs are unaware of issue at present.  Ps I need to change my I'd Verizon heard me!

0 Likes
Reply