Why do new customers get more data than existing customers

jaygarren1
Newbie

I have Verizon Prepaid and am wondering why new customers get more data than existing customers. I currently get 5gb each month while new customers get 15gb  a month for the same start out price.

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SynthpopAddict
Champion - Level 2

When you're logged into your account, does it have the option to upgrade your plan?  If not, call Prepaid CS at 888-294-6804 and have your plan changed to the current 15 gig plan.

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I'm not a Verizon employee, just another customer trying to help.

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3 Replies
Ann154
Community Leader
Community Leader

Then switch to a current prepaid or postpaid plan that both fits your budget and your data needs. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

vzw_customer_support
Customer Service Rep

We are going to send you a private note, so we can help and further review your plan! It is vital you have the best plan with the best support!

*Kathryn

SynthpopAddict
Champion - Level 2

When you're logged into your account, does it have the option to upgrade your plan?  If not, call Prepaid CS at 888-294-6804 and have your plan changed to the current 15 gig plan.

-------------
I'm not a Verizon employee, just another customer trying to help.