I have an unlocked Note 20 ultra... There is a promo for $1000 off. I am not under a contract. I spoke to customer retention today. If I change my number, they'll give me $1000 off, but not if I keep it. Why can a new customer keep their number but not me. I'm willing to sign the exact same 3 year contract.
I've been a customer for 20 (TWENTY) years, we have 4 lines on the account. I also get home internet for the last 14 years. My money and commitment should be as good as someone elses.
They save a quarter by doing so. The MBAs like counting quarters. It's the same reason why Verizon has finally decided that U.S. customers are no longer entitled to culturally competent and language-compatible customer service. It provides more quarters for their MBAs to count. Stockholders love that! You're just a customer, like me. Businesses exist solely for stockholder advantage. Customer loyalty has little bearing. If Verizon sent you a genuine blunt memo to explain, it'd look like this.
Dear Verizon Customer,
Thank you for your 20-years of loyalty to our company. We appreciate that you have contributed to our stockholder's success. As for your desire to receive a very small token of appreciation for your loyalty, that ain't gonna happen. Our MBAs have decided that it is cheaper to tell you BYE, than to provide you a small discount. We have attached links to our competitors to help you make the best choice for your future mobile services.
VP, Verizon's Don't Care Customer Support Team
That is a good question. The qualifications for the promotions can't be changed. If one of the qualifications is adding a new line to an account or activating a new account, we're not able to change that. Are you porting your number from another carrier?