Why does my outbound caller ID show a wrong name?
Mikalo
Enthusiast - Level 1

I recently got a cell phone with verizon. I called my home phone and some other name displayed. It appears to be a persons name, so maybe someone who had the number before. How can I get this fixed?

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1 Solution
zellerandy
Specialist - Level 1

Go to my Verizon>Products and apps>Free>share name ID     Put in your name if you want or select unknown.   Restart phone.  It make take a day to resset but this should fix the problem

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8 Replies
vzw_customer_support
Customer Service Rep

I'm sorry this is happening. We always want it to state cellular caller or Verizon Wireless. Does this happen with multiple caller ids
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Mikalo
Enthusiast - Level 1

It displays Duncan A when I called my home phone. Which isn't my name. When

I had first set up my service I asked about this and the person on the

phone said a Tech person had to fix it and it was a known problem, but that

was several weeks ago and it stills shows the same on caller ID.

On Tue, Jan 26, 2016 at 1:54 PM, Verizon Wireless Customer Support <

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zellerandy
Specialist - Level 1

Go to my Verizon>Products and apps>Free>share name ID     Put in your name if you want or select unknown.   Restart phone.  It make take a day to resset but this should fix the problem

efinnegan
Newbie

I can't find where you're talking about

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vzw_customer_support
Customer Service Rep

efinnegan, I would be happy to point you in the right direction, so you can set up Share Name ID. Please visit the link below, and review number 3 for instructions about how to sign up. May I ask the reason why you are looking into Share Name ID? If you are having any issues or concerns we can help with, we would like to assist in any way we can. 

 

http://spr.ly/6609EcZlV

 

MichelleH_VZW

Shutterbug1018
Enthusiast - Level 3

This doesn't work. I changed my name in the way he suggested a long time ago because I divorced and went back to my maiden name. I just found out today that when I call people it is still showing my married last name even though I've had the correct name on my Verizon account and showed to share it for years now.

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kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

Shutterbug1018, I see you stated that your married name is still showing up but I do need to get clarification. Where does this show meaning does the married name show on landlines? Please clarify as we may be able to submit a ticket for you to request landlines update your info. 

 

 

 

 

 

-Natasha

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