After fignting weak cellular signals in my location for years, I bought and easily installed a 4G Network Extender made by Samsung. They failed to upgrade to 5G service, so Verizon discontinued their support, rendering my $400 accessort worthless.
I was pleased that Verizon offers a $250 alternative and purchased their LTE Network Extender. This became a nightmare. After spending several frusrating, fruitless hours with telepone tech support I gave up. I explained that the extender threw a 5A error message which indicated no connection the the CMB server. - Verizon's authentication service. I received several wrong solutions which seemingly had nothing to do with Verizon's system, but concentrated on what my end was doing. I am an expereinced Elecrical Engineer and an IT professional, so I know whereof I speak.
After consulting the Verizon community blog, online, I found that this seemed to be a common issue. The only successful solution I saw listed was to have Verizon register the accessory at the local office. No help there either. They could not either verify that the extender was registered or try to get it to work at their facility. Nor could they re-register it - so I returned the extender. Another snag! The phone is on a business account so even though I paid for it personally, by credit card, they could not issue a credit to my card - only the business account.
I feel boxed in by bureaucratic policies which clearly are designed for minimally skilled people to man the help desks with absolutely no regard for what constitutes customer convenience or service. Rest assured, I am dumping Verizon at my earliest opportunity.
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