Wow.! Never thought about doing that.! Swapping SIM cards touched a nerve with cust. support didnโt it.!?! Now everyone knows, our mobile hotspots (Jetpacks) are throttled.! 
At my house, in the same room, my Samsung Galaxy S7 will have data rate multiple times faster than my Jetpack AC791L. I'm on the New Verizon Unlimited Plan where the speed will decrease after a certain amount of data but this phenomenon occurs even when we have full speed access. Any ideas?
I am not sure why but I also notice this same issue with our hotspot. We run a roku, amazon tablets and a Dell desktop through the hot spot and noticed more issues with the dell then the others. One thing that doesn't help is the Unlimited data thats not really unlimited and the throttling hurts us tremendously!
You do realize unlimited is for the data and not high speed, right? You aren't being charged any different between using 1GB and using 100,000GB.
The reason why the speed drops off is after 15GB (20GB on Above) of data use, speed goes from 4G to 3G speed. This is so customers like myself on a 2GB plan (any fixed data plan really) isn't left with atrocious service by those trying to use wireless data like it's their personal home internet.
Like most people, I have a real internet connection through a major ISP. Data usage in this house ranges between 400 - 600GB data a month through Comcast. It's selfish to expect that from a wireless provider with millions of customers. You get slowed down to not give everyone horrible service. You aren't the only customer.
Yes you're right about data versus speed however don't advertise "unlimited data stream away" then penalize people for going over a data cap. For "most people" who have a landline internet source I get it for others like myself who live out in the country wireless internet is our only option other than satellite. Don't be mistaken, they can handle the data load and we're all paying for it by the little fees needed just to have a smartphone. I get the times of congestion but they are localized, there are areas that don't see high work loads yet once your cap is met your automatically throttled. Verizon just swapped one thing for another and it made for good marketing.
I realize all the limitations of the data plan and have made this comparison when I knew that the data caps had reset. The question is why my phone gets better data rate than the Jetpack under the same conditions. This is not an occasional thing, it's always true. It's not impressive like a cable or fiber connection that friends have but it satisfies our pretty modest needs (no gamers, occasional Netflix, mostly web surfing). Sometimes the jetpack is so slow it won't even load a website before it times out. If that happens I can turn on the hotspot in my phone and use it for whatever device was trying to get online.
I'm wondering if adding external antennas to the jetpack would improve its performance.
By the way, we live in the country and the wifi provider we used to use was wiped out in our area when the electric utility decided to use the same bandwidth for their wireless metering and basically locked up their wifi transmitter that reached our house.
I'm thinking the hotspot can't handle the amount of traffic on it from your
devices. Think of a large garden hose that you hook up to four other hoses.
The pressure that you once saw from the large hose no longer exist with the
four smaller ones hooked up. You still get water but not as fast as when it
was one hose. So your cell phone is getting direct feed from the tower and
you using it as a hotspot for one device is no issue same is true with your
hotspot until you start adding more devices then it gets congested. Think
of going from a four-lane divided highway down to a two lane all those cars
can't go through the same spot at the same time. so I don't think an
external antenna will help much. If you're getting two or more bars I think
you're about average. So many variables a lot of it has to do with
bandwidth and how well apps like Netflix and Hulu can compress HD files
down so they can fit through that small pipeline.
Only one device connected to jetpack when I ran the tests. Usually no more
than two devices ever connected at the same time. It is amazing how the
video can be compressed, most of the time we can stream with no buffering,
occasionally it is so slow that we spend more time buffering than watching
and we quit. I've run the test with the same device connected to jetpack
and via my phone's hotspot. The phone just has higher data rates, operating
from the same tower, and the same traffic.
Wow I guess I'm stumped, not sure how long you've had the hotspot or if
it's always been that way. On throttling we can still watch Netflix and
youtube but most other apps we can't nothing but buffering. Good luck to
you shop around it never hurts.
I disagree! They charge more than my isp and provide worse service. It's not too much to expect, it's the least I expect for what I pay. I have a friend with T-Mobile. He pays 50 bucks a month and I have to use his hotspot because mine is so slow. Not sometimes. All the time.
I am so sorry to hear of any issues with your Jetpack. What are the speeds that you are getting? Got o www.speedtest.net to run a test? When did this issue start? - AlbertoR_VZW
I have the same exact issue. Right now, same placing in the home, etc., my older model Android phone gets 3 times the speed that the hotspot gets. I cannot attend a simple Zoom meeting with one device on my computer on the hotspot. I have to use my phone hotspot. I have to use up all of the data on my phone plan before I even think about using my hotspot and then I am relegated to bad speeds for the duration of my plan.
For some people, Verizon wireless IS their home internet; so, we HAVE to use it as such. Not everyone just stays in one spot day after day, & not everyone lives in a house or apartment, & there are many places throughout the world that do not have ISP providers, & wireless is the only option, even if one had a house. Think outside of your little box in your little city. ISP is only prominent in cities. Drive just a couple hours out of the city, & wireless is your only contact with the outside world. And if thatโs your life 24/7, wireless is your only access to everything all the time.
Thank you for reaching out to us. Please send us a private message, so we can further assist you with your concern. *Mabell
Smann7685, we want to ensure you have the answers you need. I welcome the opportunity to address your inquiry. Your Galaxy S7 has a quad-core processor and is therefore designed to move data through quickly. Obviously, that will also be reliant upon network loads/data traffic on the tower. A Wi-Fi hotspot doesn't rely on a processor but functions primarily off of the radio signal/frequency. Accordingly, the network technology in the jetpack can play a factor based on the frequency it's using. There's no instructions however that tells it how fast to move or where to put the data moving through it like the processor does on your cell phone. As a result, your phone is a bit more intelligent in moving that data along since it has a brain that tells all the data coming through where to go. Compression rates will also play a factor especially based on what type of data is being used but overall there's too many variables as to why the data can be faster on your phone than on your jetpack or vice versa. I hope this information helps.
Ebony_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
So, are there smarter Jetpacks available? My assumption was that either the
phone was smarter or it has better reception thus less dropped data
packages. Other traffic seems to have a much higher impact on the Jetpack
also. There are times of day when it is worse yet it doesn't seem to make
much difference to my phone, although I don't have quantitative data on
that, it's just too unpredictable.
Thanks for your help, we'll probably have to live with it until something
else comes along. We live in the country and don't have access to cable.
the only other option is satellite and I did use that for a while several
years ago. The data rate was great for a couple of years then it went
totally bad. Went to wifi which was tolerable for a few years then it went
totally bad. At least the cellular service hasn't changed that much, it's
no worse than when we started with it about a year ago. Time will tell.
On Thu, Oct 11, 2018 at 8:41 AM vzw_customer_support <
Well i Just got a jet pack and on multiple test am getting 9gb download speed. Now i put my phone sim in the same jetpack and am getting 25gb consistantly. Can you explain this to me? Same jet pack, same conditions. The jet pack is an additional data plan on the same account, i was told it would be same speed.
reveal99,
Ensuring your Jetpack works at the speed it's supposed to, is essential, and I'd be glad to help get to the bottom of this for you. To begin, what are the makes and models of the devices you have with us? Also, what is the reason you're swapping out SIM cards between the two devices? Each device has its own SIM and the SIM should remain in the equipment as designated. What happens when you use the SIM card that the Jetpack came with and run a speed test?
RyanC_VZW
I have the same issue.
If I run Speedtest.net in Chrome on my Verizon 4G phone I get about 27 Mbps. When I run the exact same test in Chrome on my laptop connected to my 4G JetPack, I get 2.24 Mbps. Both on the same table in the same house, both with just one device connected.
Speedtest tests for bandwidth which shouldn't be a function of device processors. Also, when I connect my phone to the JetPack WiFi, and run the exact same Speedtest, it also gets only 3 Mbps.
This is in suburbia in Sacramento CA. I would expect both to provide the same bandwidth, but the JetPack is significantly several times slower and, frankly, unuseable.
Is this normal expectation for a JetPack?
Did u ever get a response? I have been unable to get any help with this issue.
Wow.! Never thought about doing that.! Swapping SIM cards touched a nerve with cust. support didnโt it.!?! Now everyone knows, our mobile hotspots (Jetpacks) are throttled.!
Start a new topic or ask questions in the open forum.