Why is it that I get billed for data overages when I'm using free wi-fi?
dodgerboy62
Enthusiast - Level 1
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vzw_customer_support
Customer Service Rep

I know I would be concerned if I was getting billed for unexpected overages when I was connected to free Wi-Fi, dodgerboy62. I know a lot of free Wi-Fi connections aren't the most reliable, and if that connection drops, your phone will automatically default back to cellular data to provide a seamless data experience. Let's take a closer look into this. Please be on the lookout for a private note from us.

-Joseph

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