Why is my Zen10 streaming movies so slow when i have full signal strength an a unlimited data plan?
KENTUR54
Newbie

I am in Rahway, New Jersey.

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sprmankalel
Champion - Level 3

Is this a tablet or a phone? Is it officially supported by VZW? If it isn't an official VZW device it may not get full data speeds.

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KENTUR54
Newbie

A tablet.

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sprmankalel
Champion - Level 3

Is it officially supported by VZW?

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vzw_customer_support
Customer Service Rep

I love a good movie on my tablet too, Kentur54. How long has it been slow? If you have a Verizon Wireless smartphone, how is the speed on the phone?

On your tablet, click โ€œStart Testing Speedโ€ in this link: http://openspeedtest.com/

What are your upload and download speeds? We also recommend resetting the network settings like this:

https://www.verizonwireless.com/support/knowledge-base-207100/

DavidH_VZW

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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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KENTUR54
Newbie

It's not working. It gives me a reading say " An unexpected error has

occurred ".

On Mar 30, 2017 2:06 PM, "vzw_customer_support" <forums@verizonwireless.com>

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SuzyQ
Community Leader
Community Leader

Is this the Verizon exclusive Asus ZenPad?  Or some other tablet?  Is it on your account with the $20 line access fee?  What speed are you getting?  And how much data has already been used on that line this bill cycle?  After 22GB speed MAY be slowed based on the tower and how congested it is.

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KENTUR54
Newbie

Yes it is the Asus Zen10 and there is the $20 service charge on my

statement. The link that was provided to check my speeds no longer works.

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sprmankalel
Champion - Level 3

What video app are you trying to use?

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KENTUR54
Newbie

I was trying to stream movies using my lodi app.

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sprmankalel
Champion - Level 3

And is this app an app that allows you to stream digital content the proper way? You know, like Netflix and Hulu where you pay a monthly subscription that helps avoid copyright infringement? Or is this an app that streams peer to peer stuff that you don't own or didn't pay for?

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andrewt_vzw
Verizon Employee

KENTURE54,

We want to make sure you're able to keep connected at all times with great speeds. Can you try a speed test at http://bit.ly/1AvQJTP  and see what speeds you receive? Is this only an issue on this steaming app or for all data?

AndrewT_VZW

If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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KENTUR54
Newbie

Whenever I click on the link to test the speed it says " There's been an

unexpected error".

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vzw_customer_support
Customer Service Rep

KENTUR54, thanks for clarifying for us. I want to rule out other possibilities. Are you able to stream videos on other applications just fine? Is the application you are using to watch movies updated?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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