Why is my cell tower signal strength so weak now?

[Naplescustomer]

Approximately 4 weeks ago the signal strength within my residence suddenly decreased to the point that calls frequently failed in mid conversation or never connected in the first place.  This was after over seven years of absolutely perfect service!  The problem is definitely not an issue with my specific phone since it affects my wife's phone, the phone of any Verizon customer who visits our house, and the phones of neighbors with Verizon service.  I can still use my phone reliably if I stand outside my house.  I've spent hours with Verizon personnel attempting to regain the service I'm still paying for.   After contacting several support personnel, I finally found one who was helpful enough to submit trouble ticket NRB00000978473.  A few days later, on April 24, I received a text message stating "Your reported service issue has been resolved.  Please retry your service".  I did, and absolutely nothing had changed.  The reported service issue was actually not resolved at all.  I responded to the text message (theoretically) letting Verizon know that the problem persisted, but never received any indication that a live person was on the receiving end of my  response.   My most recent phone conversation with Verizon support personnel (while standing outside my house) only resulted in being put on hold for a half hour.  The closest I've come for an explanation for the loss of tower signal came from an employee at the local Verizon store who suggested Verizon may be switching out their tower equipment to move toward 5G service.  I hope that this isn't the actual reason for the sudden drop in signal strength because it would mean that issue is not caused by equipment failure, but but rather a corporate decision.  In other words, not likely to be fixed any time soon.  

[vzw_customer_support]

D3MONKID12, we have sent you a private message to get this issue resolved for you and your community as soon as possible.

UbaldoJ_VZW

[jag3man]

Alan you are wrong. You're not reading any or all of these complaints. Our phones and the coverage was perfect and many months ago it just went South. It's not our phones. I travel a lot. Even as I travel I see lots of weak 4 and then 3G and then 1x. Something had happened to your capacity??? If change providers if I thought it would be better. You all need to address the issue and stop making excuses.

[vzw_customer_support]

Jag3man, we want to make sure that you have nothing but stellar service with Verizon Wireless. We'd be sad to see you leave the Verizon family. How long have you been experiencing this kind of issue with your cellular service? KevinR_VZW

[VladyD]

Yeah I started having the same issue, what's weird is that I've never had a bad reception inside my dwelling nor did we have any changes and all of the sudden it dropped to barely (1 bar). How can they tell that it is not something that they had done?? I am very disappointed and think that it's time to move on cause we're paying a lot of money for reliable service which became a joke.

[iamnsxtc]

I have been a Verizon customer well before they were verizon (aka Cellular 1). My signal has gotten so bad inside my home and office that my phone will just show I have a voice messages and no call notifications. This started over the past 6 months and has gotten worst. What's the problem guys? I have always prided myself for being the only in my office with service. I have almost convinced my girlfriend to get off ATT. She has better luck than me getting a phone call. Charleston, SC

[vzw_customer_support]

Being able to stay connected at all times is a must, we are sorry to see that you are having trouble with your services. Personally, I use my services on a daily basis so I can only imagine the situation. Are all your services being impacted? Is this only happening indoors? Please provide us more details so we can ensure we can provide you a solution. GeorginaG_VZW

[PGMurry]

It doesn’t matter if I am indoors or outdoors. All services are disrupted. All this posting back and forth isn’t getting anything resolved. Seems the only was to resolve this is a class action law suite for idling services with weak signals. After paying a huge fine like AT&T maybe services will then restored.

[JFinTN]

I have given up on this thread and Verizon. A Verizon rep pops-in, asks a couple of questions (from a script that I’d guess has about 10 questions to choose from) and then never follows up. I’ve talked to a rep and it’s the same story. They (Verizon, not necessarily the reps) know dang well what the problem is and they’re not addressing it for reasons unknown to me. I suspect they are unwilling to upgrade equipment in anticipation of 5g and the old towers (especially for us rural folks) can no longer handle the traffic.

Count me in if anyone wants to take this to the next level. Otherwise, we’re just beating our heads against a wall... pointless.

[vzw_customer_support]

We're disappointed to hear you say this and always want to ensure we are addressing your concerns, JFinTN. Through this channel, we are not an instant chat service and there will be delays between posts. You mentioned you did already speak with our Customer Service Team regarding the service in your area. What was the resolution they discussed with you? How did the conversation end?

DanielleR_VZW

[vzw_customer_support]

We want you to have the service you depend on where you need it most, VladyD. When did this issue originally begin? Do you know if any other Verizon Wireless devices are experiencing similar issues? What is happening when it comes to calls, texts, and data use off of Wi-Fi? We don't want to see you go and are always here to help. ChrisM_VZW

[alessing_juarez]

We have a warehouse at 3600 Haven Ave., Redwood City, CA. There is a cell tower directly above the building and my employees that have AT&T as a provider have excellent service, where as all of my employees with Verizon have no reception. Can you suggest something we can do here? This makes communication impossible for us while inside or even outside the warehouse. 

[vzw_customer_support]

We want to make sure that you have nothing but stellar service, alessing_juarez. How long has this been an issue with the Verizon Wireless customers? How far would they need to travel from the warehouse before they can pick up better service? KevinR_VZW

[pjsass]

I have the same problem on two devices. I cannot reach a live person anywhere. All I get is automated responses with choices that are not appropriate to my issue. After over 25 years and several devices I’m thinking of leaving Verizon

[WKirk001]

I'm considering leaving Verizon as well. Just spent the last 2 hours trying to explain the issue only to have my signal drop in and out so issues I couldn't finish one chat session with 6 attempts. Finally called and was or in hold for so long I just hung up. Very frustrating!

[vzw_customer_support]

Getting the best service for your money is essential. We're sorry to see that you've been having issues with your service. Please keep in mind that there are several factors that can affect your service. Cell sites are shared resources, similar to a highway. This means that if the number of users increases in our network, there will be a higher possibility of reduced speeds or lower signal in the area. There can be other factors that can affect your experience, for example, cell site changes, foliage, construction, population changes, and interference. The great news is that 5G is just around the corner, which will provide you better indoor coverage and data speeds that were only limited to our imagination.

AaronS_VZW

[icecreamjulie31]

So, if enough people move to another carrier maybe the Verizon signal will get better.  That's a great way to do business.  Makes me want to leave more!!!

[Doreen2]

Manchester Connecticut 

We also have the same problem. Several Verizon cell towers Within 1 mile from our home.

Signal strength very weak inside and outside. Lucky to get two bars. Just took 3 speed test. Tried uploading pictures to this message, but failed to upload.  

My Download speed anywhere from 0 - 23.0

Upload speed anywhere from 0 - .5

first test. 1.58 download. 0.00 upload 

second test. Failed (check connection)

third test. 23.0 download. Upload 0.00

We have been in touch three different times with tech for Verizon. First two times no one got back in touch with us. Last time they supposedly checked into the issue. There answer was switch carrier? 

So appearenty they do not care about there customers. 

We never had a problem before. 

We thought we were the only ones having a problem. But now I see we are not alone. 

[vzw_customer_support]

Having service issues is never the experience we want you to have with our company Doreen2. I'm sorry we did not provide you with a resolution when you contacted us previously about your service concerns. What is your zip code where you're having issues? Did we process a trouble-ticket to investigate your problems? 

KinquanaH_VZW

[Doreen2]

Zip code is 06040. We had a ticket three different times. First two times the tickets got closed without anything being done or nobody contacted us before tickets got closed. 

Last ticket. We got contacted about a day or two afterwards. Telling us nothing could be done and we were advised to switch carriers? So Verizon has cell towers within a mile from our home. But nobody knows why the signal strength is weak? Nobody seems to care to figure out why it has changed. Only answer we got was switch carrier. Now that’s what I call customer service.  Good thing we are dealing with professionals!!

[vzw_customer_support]

Doreen2, thanks for the additional details, we want to offer the support you deserve. The zip code provided shows no network outages or alerts. It breaks our heart to see you were never contacted for the previous trouble tickets. The last thing we want is for you to consider switching carriers. You can rest assured, we want to answer all your concerns and provide a solution. Please tell us more, what exactly was discussed with this last ticket? Did you contact us regarding the previous two tickets (if yes, what solution was provided)?

GilbertoL_VZW

[SSfan]

The reason I am reading messages under this heading is because I also am having a terrible time with signal in the 29687 area. It has become increasingly bad over the past couple months to the point that it acutally went on roam last week. From a great signal to this in the past year - what has changed? It certainly has not been new buildings. Additional customers without making provision for those added sales - that I can believe. Today I had an emergency and was not even able to make a call back - that is a very big problem. Verizon needs to work on their quality and a bit less on their sale of $1000 phones.