Approximately 4 weeks ago the signal strength within my residence suddenly decreased to the point that calls frequently failed in mid conversation or never connected in the first place. This was after over seven years of absolutely perfect service! The problem is definitely not an issue with my specific phone since it affects my wife's phone, the phone of any Verizon customer who visits our house, and the phones of neighbors with Verizon service. I can still use my phone reliably if I stand outside my house. I've spent hours with Verizon personnel attempting to regain the service I'm still paying for. After contacting several support personnel, I finally found one who was helpful enough to submit trouble ticket NRB00000978473. A few days later, on April 24, I received a text message stating "Your reported service issue has been resolved. Please retry your service". I did, and absolutely nothing had changed. The reported service issue was actually not resolved at all. I responded to the text message (theoretically) letting Verizon know that the problem persisted, but never received any indication that a live person was on the receiving end of my response. My most recent phone conversation with Verizon support personnel (while standing outside my house) only resulted in being put on hold for a half hour. The closest I've come for an explanation for the loss of tower signal came from an employee at the local Verizon store who suggested Verizon may be switching out their tower equipment to move toward 5G service. I hope that this isn't the actual reason for the sudden drop in signal strength because it would mean that issue is not caused by equipment failure, but but rather a corporate decision. In other words, not likely to be fixed any time soon.
That is a pretty lame excuse Verizon - you are telling all of us with this issue that it is okay that you continue to raise what you charge us and sell us equipment that doesn't work, yet we will continue to have diminished signal!!!!!!!!!!!! I with everyone else, I will try another carrier.
I was just thinking I'm being FORCED to upgrade as well.
My iPhone 5 has been fine here since I got it 12/2012. The last few days the phone would drain dead overnight with nothing running in the background. Now I'm assuming it was searching for a signal all night. Since yesterday... NO SERVICE. This is a real shame. There is no construction or such going on and no "foliage". Northern IL and it's still winter.
On a fixed income and every peso counts, but today I committed to the 24 month contract on a new phone. What's really bothering me now is that if you Verizon, are somehow forcing the old phones out, it's going to be a problem. I also carry my 88 year old mother and aunt, both on i5's. Verizon is the only company I've ever used. If those two phones also get curbed (in Colorado), you'll end up losing those two to burner phones or something.
The last thing we'd want you to feel is forced out of anything. Technology has been evolving at a rapid pace, especially over the past few years. The 3G network is being retired to make room for 5G & 4G to co-exist. This is not unique to Verizon, all the other carriers are upgrading their networks as well. Does this help clarify?
GinaU_VZW
Yet here it is so many months later and the problem still exists. Your “several factors” theory is vague and noncommittal of the actual issues several people are facing. I too have called numerous times and gone into the store but no one has an actual fix, just guesses of things to try. I get why people are jumping ship. We’re paying for service we aren’t receiving.
We appreciate your feedback, and we will use it to improve our processes moving forward. Our goal is to provide you with accurate information. To clarify, is this issue happening indoors or outdoors? Please provide me with the city and intersection where you are experiencing problems?
GersonG_VZW
Lol. Hysterical.
I think that the majority of the VZW responses are actually just bots.
Verizon; you keep asking people all these questions on here to troubleshoot... here's a thought, make a live agent available to actually discuss the issues. Your automated answering service obviously isn't working. How about we start troubleshooting there?
The same thing has happened on our area. service is now worse than when we switched from ATT. Why is there no update or trouble shooting that can be done on Verizon’s end??? We should not be charged for a service we can not use! You have a contract to provide service Verizon. 46365 area Indiana.
We are here to help, and want you to have a strong and reliable signal.
AlfredoR_VZW
The exact same thing happened to me today. I called customer service about the cruddy signal and the call drops. The did call me back the first time it dropped but not the second time. Another reason to leave!!!
I have same problem. I have always bragged about Verizon. I left TMobile years ago and always satisfied with Verizon till recently(2019). I have a fairly large package for personal and business so monthly bill is costly. I have a Pixel for primary phone. But others in area with other phones also noticed signal drops. Now can't even use reliable for telephone use. Keeps dropping. Think it's time to shop around. Why pay premium if that's not what you get.
Currently looking at other plans other providers have because this is also happening to me. Not happy with the service and the cost is not worth having all these issues. i have been a loyal customer to verizon but i cannot continue with over paying for bad service.
The last thing we want is for you to look into leaving us, Iscott05. Your loyalty is very important to us and we want to resolve your signal concern. What service has been affected (voice, messaging, data)? What is your zip code and cross street?
CarmenT_VZW
Im with you on that - i used to get 2-3 bars in Interlachen, FL 32148 but now i get less than 1 bar. I contacted verizon with two New Pixel 4's ... they claim that the Engineers are already working on a trouble ticket in the area. I wonder how many years they will be working on it....not sure if they really are working on it...just more "tell em what they want to hear syndrome"....Meanwhile ATT recently added cell towers to the area so i guess that is where im headed....
We would never want to see you leave the Verizon family. When did you first start experiencing issues? Can we please have the make and model of your device?
EllisandraC_VZW
I am having the same issue. i have been working from home since the middle of March and have had almost full bars in my house. Today, same location, and I barley have one.
I have the same issue. For 20 years with Verizon I could at least sit on my deck outside and make a good call. Today it is sketchy at best outdoors.
Eaa64, ensuring your services are working properly is important to us. We appreciate your longtime patronage and are here to assist with this matter. How long have you been experiencing an issue with your services? What is the nearest cross streets, city and state where you're having those issues? How far must you be from your home before the services improve?
EbonyR_VZW
20+ years and the same experience.
Call Verizon and tell them you want to "terminate" your service. You always get a nice, but not terribly helpful, human being. Always polite but the most you will get is they will "submit a ticket" They will offer a WiFi extender that doesnt do garbage if you happen to live in a rural setting where you have to use MiFi for internet service (that depends on a decent signal to function) The latest was "we've had others in your area with the same complaint". Sooo, why hasn't it been fixed by now? Verizon has become too comfortable and obviously could care less as long as thier monthly bill is getting paid.
Your time with us is outstanding, MrDoodah. Sorry to hear about the issues with your service and customer service help that while friendly, hasn't resolved your concerns. It's vital that we get to the bottom of this together. What's the nearest cross streets and zip code of your current location? Are you having issues inside, outside or both? You mentioned issues with mobile data but what about calling and texting?
RyanM_VZW
Start a new topic or ask questions in the open forum.
