Why is my cell tower signal strength so weak now?
Naplescustomer
Enthusiast - Level 1

Approximately 4 weeks ago the signal strength within my residence suddenly decreased to the point that calls frequently failed in mid conversation or never connected in the first place.  This was after over seven years of absolutely perfect service!  The problem is definitely not an issue with my specific phone since it affects my wife's phone, the phone of any Verizon customer who visits our house, and the phones of neighbors with Verizon service.  I can still use my phone reliably if I stand outside my house.  I've spent hours with Verizon personnel attempting to regain the service I'm still paying for.   After contacting several support personnel, I finally found one who was helpful enough to submit trouble ticket NRB00000978473.  A few days later, on April 24, I received a text message stating "Your reported service issue has been resolved.  Please retry your service".  I did, and absolutely nothing had changed.  The reported service issue was actually not resolved at all.  I responded to the text message (theoretically) letting Verizon know that the problem persisted, but never received any indication that a live person was on the receiving end of my  response.   My most recent phone conversation with Verizon support personnel (while standing outside my house) only resulted in being put on hold for a half hour.  The closest I've come for an explanation for the loss of tower signal came from an employee at the local Verizon store who suggested Verizon may be switching out their tower equipment to move toward 5G service.  I hope that this isn't the actual reason for the sudden drop in signal strength because it would mean that issue is not caused by equipment failure, but but rather a corporate decision.  In other words, not likely to be fixed any time soon.  

284 Replies
vzw_customer_support
Customer Service Rep

KerryC_VZW We want you to be able to access your service with ease. Please send us a Private Note so we can look into your services with you.

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bridgetrae82
Newbie

I have had the exact same experience and they can not give me a reason either just telling me I am in the marginal lines of service.  I am out in the country but nothing has changed.  I as well feel like it might be the 5G.  I started having problems 3-6 months ago.  

Bridget

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vzw_customer_support
Customer Service Rep

That is definitely not the experience we want you to have with your service and we are here to help. Please tell us, are there any recent changes such as new construction in the area? Are you experiencing issues with Internet and text messages as well? 

 

MariaV_VZW

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Littlekot
Enthusiast - Level 1

after months of AWFUL service that was COMPLETELY fine for years, I was told that we are having problems making calls, texts, dropped calls, etc due to Verizon taking down towers.  Might be time to move on!

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wyohopkins
Newbie

Having the exact same problem as described. 

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vzw_customer_support
Customer Service Rep

Oh no, wyohopkins! It's our priority to provide a seamless network experience and we are concerned to hear that you are experiencing challenges with your data connection. We would love the opportunity to help you in any way we can. Can you tell us a little more? When did this issue start? Can you please provide us the cross streets and zip code of your current location? 

 

RachelM_VZW

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feathers556
Enthusiast - Level 1

I'm having the same problem. When I spoke with Verizon in Facebook messenger, all they wanted to do was troubleshoot my phone I tried to tell them this is the second phone I've had with the same problem and my husband has the same problems with his. The problem is with the signal but they don't want to accept that. We've had Verizon for 5 years and had a much better signal than we have now. This is a rural area so the signal wasn't great but it has gotten much much worse over the past few months. 

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vzw_customer_support
Customer Service Rep

Feathers556, we always want our customers to have the reliable service they deserve. To see that you’re having issues is disappointing. Let’s check out what’s going on and see how we can help. May I have the zip code to where you are having these concerns? What is the signal strength on your device right now (How many bars)? Does this happen indoors/outdoors or both? 

 

- TakendraW_VZW

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eodo
Newbie

We are having the same issues...Signal strength was always fine now within the past week it’s always one or two bars no matter where we go around our house or outside. Three different cell phones and any visitors to our homes are experiencing the same low signal strength.

The ZIP Code that we’re in is 08840

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vzw_customer_support
Customer Service Rep

Thank you for letting us know what is going on. I have checked the ZIP Code you provided us, and am not finding an active service alert in the area at this time. A few things I would recommend to try at home is to try powering the phone off, and removing the SIM Card. After about 60 seconds, place the SIM Card back in the phone, and power it back on. Another step I would recommend is to rest the network settings on the device as well. If either of these steps do not work to get your signal back to normal. Please reach back out to us to perform some more advanced troubleshooting. 

 

AlfredoR_VZW

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eodo
Newbie

We are having the same issues with calls dropping and very low signal strength.  Previously signal strength  was always fine but now within the past week or so it’s always one or two bars no matter where we go around our house or outside and calls keep dropping or don’t come through.  This is happening with three different cell phones and any visitors to our home  are experiencing the same low signal strength/dropped call issue. 

The ZIP Code that we’re in is 08840

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vzw_customer_support
Customer Service Rep

Eodo, thank you so much for bringing this to our attention. We want to make sure that you have nothing but stellar cellular service on your devices. You stated that this has been going on for the past week. Has there been any changes to the device (new software or update)? Also, how far would need to travel from your home area before you pick up better service? 

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