Bought a new phone for my daughter and switched her to my account. Submitted a trade-in while purchasing the new phone and they never sent a return box. Finally called and got through to someone who said she would send out another one. Never arrived. Now I get a bill with the credit removed.
Why won't they send me the return box? Maybe I should I have sold it myself to someone else?
EH0722, I assure you this is not the upgrade experience we want you to have. No worries, help is here. Let's start by verifying your account via the link below. What name is on the account/ Also, please respond to this private note.
To authenticate your account please confirm your first and last name, review the following, and then click the link after "Authenticate here":
If you use Messenger or Direct Message to chat with Verizon, your questions and our responses may include info about your account, including Customer Proprietary Network Information (“CPNI”), which is visible to Facebook/Twitter and may be used for their own purposes per their privacy policies (www.facebook.com/about/privacy / www.twitter.com/privacy).
CPNI is info available to Verizon solely by virtue of our relationship with you that relates to the type, quantity, destination, technical configuration, location, and amount of use of the telecommunications and interconnected VoIP services you purchase from us, and related billing info.
By clicking the link to continue, you agree to allow us to share your info, including CPNI, in Messenger and Direct Message. To stop sharing info including CPNI, stop using Messenger and Direct Message to chat with us. Contact Facebook and Twitter about your rights, if any, to delete info that was previously shared.